Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.

　　We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the limits of innovation to make great products that create value and improve people's lives.

　　A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.

　　Job Summary

　　To support our extraordinary teams who build great products and contribute to our growth, we're looking to add a Customer Service Supervisor will be based in Juarez North site this position, Responsible for supervising the customer service function which interfaces with the customers over the telephone and in person in order to resolve problems and issues relating to the status of customer's products.

　　 What a typical day looks like: Communicates with customers to resolve problems or issues.Responsible for escalating technical and functional matters and completing complaint investigations.Directs daily department activities in order to ensure problems are resolved.Monitors status on customer product commitments.Forecasts operating costs of department and directs preparation of budget requests.Works to improve root cause of problems/issues.Coordinates activities with other functional groups such as planning and distribution.Selects and develops personnel to ensure the efficient operation of the function.Uses automation and standard processes to improve work processes.Expedites service and repairs.Generates productivity reports and other operations metrics.Acts as liaison between customers and manufacturing, account management, field service, order processing, and accounting to resolve status, production, delivery, and billing inquiries. The experience we're looking to add to our team: Requires a Bachelor's degree in a related field of equivalent experience and training.Ability to read, analyze, and interpret the most complex documents.Ability to respond effectively to the most sensitive inquiries or complaints.Ability to write speeches and articles using original or innovative techniques or style.Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, public groups, and/or boards of directors.Ability to work with mathematical concepts such as probability and statistical inference to practical situations.Ability to define problems, collect data, establish facts and draw valid conclusions.Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.Demonstrates basic functional, technical and people and/or process management skills as well as customer (external and internal) relationship skills.Demonstrates skills in functional/technical area. Use of the following tools may be required: Office Skills: typing, telephones, data entry, HR related and office software to include word processing, spread sheets, and presentation packages.Must have a good knowledge of employment law and company practices, with excellent interpersonal and organizational skills What you'll receive for the great work you provide: Pantry vouchersSaving FundChristmas bonusHoliday bonusMedical InsuranceLife InsuranceHS115

　　Job Category

　　Sales - Marketing - Account Mgmt

　　Required Skills:

　　Optional Skills:

　　Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We celebrate diversity and do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email [email protected] and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).