Position Summary:

　　Administrative Assistant provide exceptional customer service to participants and others who visit Families Forward Opportunity Centers. They also play a pivotal role in managing the participant flow each day and capturing participant attendance.

　　Essential Job Functions:

　　Upholds all agency policies and expectations in performing their job.

　　Warmly greets every visitor to their Opportunity Center.

　　Runs reports in Fedcap CARES and uses data to plan daily tasks.

　　Warmly answers and directs calls.

　　Schedules participants for appointments with Families Forward staff.

　　Conducts calls to program participants to remind them of orientation and other appointments.

　　Collects and time stamps documentation provided by program participants.

　　Mails outreach letters to program participants who have missed activities.

　　Mark participant attendance for internal and external activities.

　　Identifies and orders needed office supplies.

　　Ensures the reception area is always covered.

　　Ensures phones are always answered.

　　Represents Fedcap and Families Forward with all stakeholders and in the community in a positive and professional manner.

　　Perform other related duties as assigned. This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities.

　　Education and Experience:

　　High school diploma, GED or equivalent education and/or experience

　　Demonstrated track record for providing exceptional customer service.

　　Valid driver's license required.

　　QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

　　WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

　　Equal Opportunity Employer