Administrative Assistant

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　　Date: Jan 22, 2024

　　Location: Appleton, WI, US, 54914

　　Company: A. O. Smith Corporation

　　Clean Water Center - An A.O. Smith Company

　　We are one of the world’s leading manufacturers of water heating and water treatment technologies in the world. We are a $3.5 billion company with 140+ years history and we employ more than 12,000 individuals globally who pride themselves on providing the world with innovative water technology. We are committed to Continuous Improvement, not just in our factories or processes, but in our people.

　　The Clean Water Center is a subsidiary of A.O. Smith, located in Appleton, WI. The Clean Water Center is your one stop water resource. We provide extensive testing, inspection, consultation and treatment to solve water quality issues of any kind.

　　Primary Function

　　Responsible for the outbound and inbound phone calls to schedule service and sales opportunities, data entry, helping walk in retail customers, assisting with shows and events, placing reminder calls to existing customers, taking job odors over the phone, assisting with inventory, assist with emailing invoices to customers and maintaining a clean and inviting showroom.

　　Role Specific Responsibilities

　　Answering incoming phone calls and scheduling service or sales opportunities.

　　Greet all customers as they enter the showroom

　　Scan and update all information for each visit to our customers in the CRM

　　Follow up phone calls to customers

　　Create purchase orders for units and parts

　　Sales orders for mail delivery or showroom pick up

　　Ordering salt and schedule deliveries

　　Outbound phone calls to existing customers for service and delivery reminders

　　Respond to prospective customer inquiries and schedule free consultations

　　Assist showroom customers with products and questions

　　Test water samples and forward results to the appropriate department

　　Attend department meetings

　　Assist with inventory

　　Receive and handle customer requests and complaints.

　　Perform other duties as assigned by supervisor.

　　Forklift pallets of salt for customers.

　　Qualifications

　　Outgoing, Personable, Organized, Strong Multi-tasker, great communication

　　Able to work well with a team and individually

　　Able to lift 50 lbs.

　　Education

　　High School Diploma or GED in Related Field

　　Years of Experience

　　Minimum of 1 year related work experience

　　We Offer

　　Competitive compensation package and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs and tuition assistance.

　　Nearest Major Market: Appleton Nearest Secondary Market: Oshkosh