Hobart Service, an Illinois Tool Works Company, has been in business for over 125 years and is the trusted source for Commercial Food Equipment Service Solutions. We have over 1,700 associates nationwide who serve as valued partners to our customers. Our employees are dedicated to providing the best customer service, give back to the communities where they live and work, and demonstrate the ITW values of Integrity, Simplicity, Trust, Respect and Shared Risk.

　　Reporting to the Collections Manager, the Collections Supervisor assists in the oversight of credit risk and collections management. The individual is responsible for supervision of a collections team, national account collections, credit applications, training, assisting in setting team goals, and ensuring adherence to regulations, laws, and protocols to collect payment efficiently. To succeed within this role, the individual should be focused on optimizing department processes, analytical, and decisive with excellent leadership and communication skills with others within and outside of the organization.

　　ESSENTIAL DUTIES AND RESPONSIBILITIES

　　Training, engaging, and evaluating collection team members with a focus on teamwork, excellence, and the customer (internal and external).

　　Supervise collection activities such as negotiating with past due accounts, sending follow-ups, referring accounts to 3rd party collection agency when necessary.

　　Receive, investigate, and resolve escalated collections related issues and inquiries from team.

　　Assist in the development of Credit & Collection policies, processes, and controls leveraging knowledge of best practices.

　　Review and prepare risk analysis for establishment of credit for all new customers

　　Manage and document routine credit review of existing National Account customers in compliance with the credit and collections policy.

　　Compiling, analyzing, and reporting financial information to management.

　　Assist in setting and facilitating the achievement of department objectives.

　　Assist in developing, implementing, improving, and enforcing policies and department processes to increase accuracy and efficiency.

　　Building and maintaining relationships with internal and external customers.

　　Review of 3rd party portals for accurate invoicing.

　　Education and Work Experience

　　3-5 years of related experience, supervisory experience preferred.

　　Associate degree or higher in business-related program preferred.

　　Why work for us?

　　Competitive pay

　　Great insurance options with low premiums

　　Paid vacation and holidays

　　401K with company match

　　Extensive on-the-job, online, and classroom training

　　Service vehicle, uniforms, and safety equipment provided

　　Safety-conscious work environment

　　Hobart Service is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

　　ITW and Hobart Service are committed to providing a healthy and safe environment for all employees. To demonstrate this commitment, Hobart Service is tobacco-free (including e-cigarettes) on campuses and within company vehicles and maintains a drug-free workplace.

　　If you are a qualified individual with a disability and are unable or limited in your ability to use or access the online application system process due to your disability, please contact Human Resources at [email protected] to request assistance. No other requests will be acknowledged.

　　ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.

　　As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.

　　_All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws. _

　　ITW is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.