Clinical Troubleshooting Specialist (Multiple Positions) – Remote – Johnson & Johnson Vision Care, Inc. - 2406161884W

　　Description

　　Johnson & Johnson Vision Care, Inc., a member of the Johnson & Johnson Family of Companies, is recruiting for a Clinical Troubleshooting Specialist. Position is remote based in the US.

　　Sight is our most valued sense. It allows us to uniquely connect with life’s moments—and with one another. At Johnson & Johnson MedTech, we are working to make vision possible—leading the way for a new future of eye health. We offer a full spectrum of contact lenses, intraocular lenses and other solutions to support the eye health journey across every stage of life—from pediatric eyes, to developed eyes, to mature eyes. We help improve sight for more than 40 million patients around the world every year. And, in communities with greatest need, we work in collaboration to expand access to quality eye care for all.

　　The Clinical Troubleshooting Specialist will have overall responsibility for:

　　Thoroughly understand orthokeratology lenses, their design parameters and how to adjust those parameters to ensure optimal fit for each patient.

　　Troubleshoot, discuss & review cases and make recommendations to the ECPs on particular lens fits.

　　Work with Myopia Clinical Sales Consultants to support their ECPs on lens troubleshooting and how to manage challenging patient fits.

　　Champion a high-performance environment and culture of collaboration and innovation.

　　Leadership responsibility for assuring necessary tools, policies and procedures are developed and integrated to support and align with all legal, regulatory and Health Care Compliance policies.

　　Qualifications

　　A minimum of a bachelor’s degree or equivalent clinical certification is required.

　　Qualified US Doctor of Optometry (OD), Certified Lens Technician, Optician or local market equivalent is preferred.

　　A minimum of 2 years of relevant progressive clinical practice is required.

　　Clinical experience with orthokeratology and/or Rigid Gas Permeable (RGP) lenses is required.

　　Ability to communicate with customers using digital technology is required.

　　Proven ability to influence and partner with diverse multi-functional teams across geographic boundaries is preferred.

　　Up to 10% of domestic overnight travel may be required.

　　Key Skills

　　Excellent verbal and written communication is required.

　　Aptitude for troubleshooting is required.

　　Strong time management skills is required.

　　Demonstrated research and writing skills is preferred.

　　Clinical skills in optometry and myopia management is preferred.

　　Ability to use MS Office is required.

　　Project management skills is required.

　　Ability to translate scientific language into clinical language for practitioners is preferred.

　　The anticipated base pay range for this position is $61,000 to $97,750.

　　The Company maintains highly competitive, performance-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation’s performance over a calendar/performance year. Bonuses are awarded at the Company’s discretion on an individual basis.

　　Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance.

　　Employees may be eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).

　　Employees are eligible for the following time off benefits:

　　Vacation – up to 120 hours per calendar year.

　　Sick time - up to 40 hours per calendar year.

　　Holiday pay, including Floating Holidays – up to 13 days per calendar year.

　　Work, Personal and Family Time - up to 40 hours per calendar year.

　　For additional general information on Company benefits, please go to: https://www.careers.jnj.com/employee-benefits .

　　This job posting is anticipated to close on 1/30/24. The Company may however extend this time-period, in which case the posting will remain available on https://www.careers.jnj.com to accept additional applications.

　　For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com .

　　Johnson & Johnson Family of Companies are equal opportunity employers, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

　　For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com .

　　Johnson & Johnson Family of Companies are equal opportunity employers, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

　　Primary Location NA-United States

　　Organization Johnson & Johnson Vision Care, Inc. (6094)

　　Job Function External Customer/Product Training

　　Req ID: 2406161884W