About Conduent:

　　Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

　　Job Description:

　　Job Track Description:

　　Performs tasks based on established procedures.

　　Uses data organizing and coordination skills to support the business and perform technical work.

　　Requires vocational training, certifications, licensures, or equivalent experience.

　　General Profile

　　Developed proficiency within a range of analytical or operational processes.

　　Completes assignments and facilitates the work of others.

　　May coordinate assignments beyond work area.

　　Proposes improvements to processes and methods.

　　Acts as a lead, coordinating the work of others, but is not a supervisor.

　　Works autonomously within established procedures.

　　Functional Knowledge

　　Developed skills in a range of processes, procedures, and systems.

　　Acts as a technical expert in some areas.

　　Business Expertise

　　Understanding of how teams integrate and work best together to support the achievement of company goals.Impact

　　Impacts team through quality of service and sharing of information.

　　Proposes improvements to work procedures and practices to improve efficiency.

　　Leadership

　　Serves as a team lead.

　　Allocates work to team members, as appropriate.

　　Provides subject matter guidance to junior team members.

　　Problem Solving

　　Provides solutions to problems based on existing challenges or procedures.Interpersonal Skills

　　Effectively exchanges information and ideas.Responsibility Statements

　　Agent will utilize client zoom call system and access client systems for their work queue to make outbound calls to client customers.

　　These customers have vehicles that are impounded or overdue for return to the client.

　　Agent will make initial call advising of overdue status and indicate return of vehicle is paramount otherwise further action will be taken.

　　Agent will also handle inbound calls from customers addressing responses to letter of demand.

　　Agent will also handle other types of escalations, i.e. reaching out to locations verifying vehicles have been returned or contacting toll lots regarding impounded vehicles.

　　Additionally, agent tasks will be to halt overdue process on any emergency roadside assistance (ERS) incidences and escalate as necessary.

　　Keep management informed of all potential risks discovered during the call.

　　Follow through further actions based on the company procedures and policies.

　　Participate in scheduled Monthly/Quarterly Regional governance.

　　Assist in documentation gathering as necessary for the further action required.

　　Handle customers phone calls with a high degree of customer serviceAssist in preparing operating and management reports

　　Closing:

　　Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

　　People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . You may also click here to access Conduent’s ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf) .

　　At Conduent, we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.