This is your opportunity to join AXIS Capital – a trusted global provider of specialty lines insurance and reinsurance. We stand apart for our outstanding client service, intelligent risk taking and superior risk adjusted returns for our shareholders. We also proudly maintain an entrepreneurial, disciplined and ethical corporate culture. As a member of AXIS, you join a team that is among the best in the industry.

　　At AXIS, we believe that we are only as strong as our people. We strive to create an inclusive and welcoming culture where employees of all backgrounds and from all walks of life feel comfortable and empowered to be themselves. This means that we bring our whole selves to work.

　　All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin or ancestry, citizenship, physical or mental disability, age, marital status, civil union status, family or parental status, or any other characteristic protected by law. Accommodation is available upon request for candidates taking part in the selection process.

　　Job Family Grouping: Axis Group Benefits - Operations- H

　　Job Family: Axis Group Benefits - Operations

　　How does this role contribute to our collective success?

　　Working within Axis Group Benefits (AGB), a subsidiary of AXIS Capital, the Account Relationship Manager is responsible for the overall customer relationship management for key policyholders of AXIS Group Benefits (AGB). This individual will be responsible for establishing relationships with the producers and their staffs and the senior account contacts for the policyholders.

　　The Account Manager will act as an intermediary between the various stakeholders including the producer, the customer and the AGB functional teams, focusing on problem solving, issue resolution and communication across the eco-system. The Account Manager will be a subject matter expert on the product and services offered by the company and will leverage their internal and external partnerships to develop customer service strategies that will result in long term profitable growth and customer persistency.

　　The Account Manager will be a trusted advisor to the broker/policyholder, addressing their needs while maintaining the perspective of the client and AXIS Group Benefits.

　　What will you do in this role?

　　• Establishes and maintains excellent working relationships with brokers and plan sponsors for their group insurance products, self-funded solutions, and related services by providing end to end business solutions, education, and service.

　　• Collaborates with AGB personnel, including sales, underwriting, customer support, finance, claims management and other resources, to meet client’s expectations.

　　• Proactively provide value-added solutions while meeting growth and persistency objectives and managing client’s expectations

　　• Meets assigned targets for membership growth and premium persistency.

　　• Establish and take ownership of a business plan to focus on block management, growth, and development.

　　• Proactively assesses, clarifies, and validates client needs on an ongoing basis.

　　• Uses client needs to identify potential innovative solutions to address unique needs.

　　• Develops and maintains excellent working relationships with internal service departments to oversee resolution of issues, identification of root cause and participation in creation of solutions.

　　• Participates in Finalist presentations, representing the AXIS Group Benefits account management and service value story in a consistent and confident manner.

　　• Partners and collaborates with Regional Sales Directors to ensure a mutual understanding of territory goals and objectives. Consistently communicates with RSD partner on execution plan to meet the territory goals and objectives.

　　• Partner with Sales Assistants team to ensure a seamless implementation in which all questions and concerns can be addressed proactively on the front end.

　　• Lead installation calls/visits at the completion of implementation so that plan sponsors know how to administer their benefits; Drives a great first impression of AXIS Group Benefits

　　• Partners with the Regional Sales Directors and Sales Assistants team to strategize on enrollment and re-enrollment needs and opportunities for client. Builds communication plans to incorporate the broker in the enrollment process.

　　• Conducts consistent, proactive education/outreach communication with brokers/client in the form of: in person meetings, scheduled callouts, email, conference calls, webinars, etc. Creates value in content and delivery to the external market.

　　• Conducts regular case reviews with internal departments as well as with the client, reviewing claims experience and administrative processes.

　　• Partners with the Underwriting to establish a renewal action regarding communication to the broker and client. Collaborating with Underwriter and Regional Sales Director to review the renewal process for assigned block of business, reviews all experience information.

　　For this position, we currently expect to offer a base salary in the range of $80K - $100K .  The specific salary offer will be based on an assessment of a variety of factors including the experience of the successful candidate and their work location. In addition, all employees are eligible for competitive incentive targets, with awards based on overall corporate and individual performance. On top of this, we offer a comprehensive and competitive benefits package which includes medical plans for employees and their families, health and wellness programs, retirement plans, tuition reimbursement, paid vacation, and much more. 

　　Rewarding. Challenging. Meaningful.

　　We are shaping the direction of Insurance and Reinsurance during a critical and exciting time for the industry.

　　Whether you are a student approaching graduation or a seasoned professional looking for a new environment, AXIS has the right challenges and career opportunities for you. At AXIS, we value each individual and recognize that attracting and retaining the right people is essential to the success of our company.

　　We offer a comprehensive and competitive benefits package which includes medical plans for employees and their families, health and wellness programs, retirement plans, tuition reimbursement, paid vacation, and much more.