Posting Details

　　Working Title Account Processing/Pell Spec

　　Position Number 00486A

　　Department FINANCIAL AID OFFICE

　　Location Norfolk, VA

　　Type of Position Classified

　　Type of Job Full Time

　　EEO Category C Technicians

　　Job Description

　　Monitor daily imports and exports of the U.S. Department of Education’s electronic systems regarding FAFSA (application) data, data corrections, requests for duplicate student aid reports, and Pell Grant file. Submits error-free transmissions and distributes printed confidential and fiscal documents appropriately. Research and respond to all constituents served regarding application process, data changes, and document availability. Serves as Intake Counselor as requested by supervisors. Performs verification process of financial information submitted by student financial aid applicants on the FAFSA .

　　Type of Recruitment

　　Knowledge, skills and abilities

　　Strong and current working knowledge of Title IV financial aid programs and regulations, demonstrate excellent organization, analytical research and problem-solving skills and a commitment to positive client service in a high-volume, intense public environment. This would include working in Banner, PeopleSoft or a similar program, all federal web programs ( FAA Access to Central Processing System ( CPS ), Common Origination and Disbursement ( COD ), National Student Loan Data System ( NSLDS ). Ability to function effectively in a team environment to achieve results and meet goals in a service-oriented environment. Demonstrated ability to make program decisions based upon specific criteria; and to promote the institution and its services.

　　Special licenses, registration or certification

　　None

　　Education or training

　　None

　　Level and type of experience

　　Considerable experience working in a student service related position which involves decision making on policies and procedural guidelines.

　　Additional Considerations (supplemental knowledge, skills, abilities, education, experience, licensure, certification)

　　Some client service experience at a post-secondary institution. Some training in electronic communications with the U.S. Department of Education. Bachelor’s Degree or equivalent combination of education, training and experience.

　　Conditions of Employment

　　Given the nature of the positions in Student Engagement & Enrollment Services that provide support to student services and/or student-centered programs, the employee occupying this position may be required to work during a university closing as directed by his or her supervisor. These instances may include working from a remote location (i.e. telework, etc.).

　　This is an open until filled recruitment. This recruitment may close after the five-day required posting period when a suitable pool of applicants has been generated.

　　This is not a remote or teleworking position.

　　Annual Salary/Hourly Rate Salary is commensurate with education and experience and begins at $ - $40,000

　　Posting Detail Information

　　Job Requisition Number S02511

　　Job Open To General Public

　　Open Date 01/15/2024

　　Close Date

　　Open Until Filled Yes

　　Special Instructions Summary

　　N/A

　　Criminal Background Check The final candidate is required to complete a criminal history check.

　　College Home Page www.odu.edu

　　Department Home Page https://www.odu.edu/finaidoffice

　　Equity Statement

　　It is the policy of Old Dominion University to provide equal employment, educational and social opportunities for all persons, without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists), color, religion, sex or gender (including pregnancy, childbirth, or related medical conditions), national origin, gender identity or expression, age, veteran status, disability, political affiliation, sexual orientation or genetic information. Minorities, women, veterans and individuals with disabilities are encouraged to apply.

　　Reasonable Accommodation Request

　　If you are an individual with a disability and require reasonable accommodation, please contact the Office of Institutional Equity & Diversity at (757) 683-3141.

　　Alternative Hiring Process

　　In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process.

　　To be considered for this opportunity, applicants will need to provide their Certificate of Disability ( COD ) provided by a Certified Rehabilitation Counselor within the Department for Aging & Rehabilitative Services ( DARS ).

　　Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS to get their Certificate of Disability.

　　If you need to get a Certificate of Disability, use this link: https://www.vadars.org/drs/cpid/PWContact.aspx, or call DARS at 800-552-5019.

　　Pay Transparency Nondiscrimination Provision

　　The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or © consistent with contractor’s legal duty to furnish information.

　　Supplemental Questions

　　Required fields are indicated with an asterisk (*).

　　Please describe your customer service experience (Open Ended Question)

　　Are you able to complete work assignments in a timely fashion while multi-tasking?

　　Yes

　　No

　　What experience do you have in a fast-paced environment dedicated to helping others such as students?

　　(Open Ended Question)

　　Do you have considerable experience in an administrative support role that requires the use of databases to include generating reports, data entry, and maintaining records?

　　Yes

　　No

　　Applicant Documents

　　Required Documents

　　Resume

　　Optional Documents

　　Cover Letter/Letter of Application

　　Contact Information for Professional References

　　Yellow Layoff Form

　　Blue Layoff Card

　　Certificate of Disability Letter