About the Role

　　The Client Success Specialist / Account Manager role is a great opportunity to demonstrate your relationship management and sales skills. This role focuses on post-sales of Small-to-Medium Sized Business, to work efficiently and optimally with SMB merchants (not only restaurants) by deepening the relationship to increase retention as well as grow revenue and expand service by upselling marketing products.

　　Account Managers are critical to retaining our highest value accounts, ensuring new partners are successful on our platform, and consult partners that have the potential to grow.

　　What the Candidate Will Need / Bonus Points

　　---- What the Candidate Will Do ----

　　Manage a book of business of Uber Eats restaurant partners.Proactively maintain communication channels with prospects via email, phone, and face-to-face meetingsConduct regular business reviews (quarterly, monthly) to review sales, marketing, etcBuild processes and standardize best-practices within merchant success and your territoryPartner with our Operations and Sellers on managing the relationship, issue, and questions of merchantsTrack merchant KPI and OKR to understand their success, issues, or opportunitiesKPI & OKR centric methodology: generate team consciousness about the need of results measured by important metricsExcel in hands-on vendor management and training of new merchant features or productsAct as an ambassador of Uber Eats' mission, brand, and product

　　---- Basic Qualifications ----

　　For Client Success Specialist - At least 1 year of experience in sales, operations, account management, or similar functions or 0+ years with a Bachelor's Degree and exporsure to sales, operations, account management or similar functionsFor Account Manager - At least 3 year of experience in sales, operations, account management, or similar functions

　　---- What the Candidate Will Do ----

　　Experience upselling promotional products and adsData proficiency: being able to take basic commercial data and making it digestible to our merchant partnersE-commerce or marketplace experience is a plusOutstanding work ethic and attention to detail

　　For San Francisco, CA-based roles: The base salary range for this role is USD$85,500 per year - USD$95,250 per year.

　　You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.

　　Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

　　Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.