Are you ready for an exciting career that combines logistics expertise with exceptional customer communication? Do you thrive in building and maintaining strong client relationships while ensuring efficient supply chain operations? Look no further - the role of an Account Manager in C.H. Robinson offers the perfect blend of strategic thinking, problem-solving, and communication skills.

　　RESPONSIBILITIES

　　Retain and grow a customer portfolio of medium size client segment (N.A. account range ~ 40-60 accounts, EU account range ~15-30 accounts)Gather, analyze, and prepare relevant information for business reviews, QBRs and be an activeparticipantResponsible for implementation of new business opportunities and account set-up compliance through drafting documentation, creating c-codes, liaising with CHR corporate entities for account creation, and developing CSOPsDevelop account relationships with contacts at multiple levels within the organizationProvide solution design through face-to-face interaction with accountsBring pricing options & recommendations to account leadershipIdentify issues, seeking input from others to determine best course of action & implement solutionsManage customer expectations through the creation and utilization of SOPs, KPIs and other account specific metricsSell and negotiate at a core / strategic levelPenetrates the account by making contacts and building relationships at multiple levels and in multiple departments within the accountEstablish and maintain relationships with day-to-day / weekly / monthly contactsConsistently ensures execution of business through local Branch proceduresActs as an advocate for customers, internally conveying customer-specific needs across the organization, to ensure proper alignment and prioritization of resourcesCreate / Review internal account metrics on a regular basis (weekly)Uses internal tools and resources, including but not limited to service line and pricing SMEs, to determine customer pricing strategyOther duties or responsibilities as assigned according to the team and/or country specific requirements

　　QUALIFICATIONS

　　Required:

　　Minimum 2 years of Global Forwarding in Air/Ocean experience or Account Management experience in the logistics industry or field. International is preferredSite Specific: Fluency in Dutch & EnglishExcellent communication, presentation skills and the ability to negotiate at all levelsAbility to work under pressureProficient in Microsoft Office Suite of programsAbility to multi-task, prioritize, and manage time effectivelyAbility to build strong customer relationshipsAbility to work in a team environment, while also delivering independent resultsStrong ability to persuade, motivate, and influence othersSelf-driven, results - orientated individual with a positive outlook and clear focus on high quality andbusiness profitabilityStrong orientation towards growth, sales relationship building, negotiation, and financial acumen, developing long-term relationships with customersAbility to develop a thorough understanding of CHRW's service portfolio, business strategies and technology systemsSite Specific: Understanding HMRC procedures and regulations

　　Preferred:

　　Bachelor's degree/Degree level educationSite Specific: Working experience in a matrix organizationValues a diverse and inclusive work environment

　　What do we offer?

　　A vibrant, progressive, inclusive, and forward-thinking workplaceHybrid work environmentOpportunities for professional development and advancementA competitive benefits package and commission structureFlexibility in terms of work arrangements to support work-life balance

　　Questioning if you meet the mark? Studies have shown that women and people of color may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we're building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

　　Why Do You Belong at C.H. Robinson?

　　Standing out among the world's largest logistics platforms, C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. For 100+ years, our global suite of services has innovated trade to seamlessly deliver the products and goods that drive the world's economy. With 20 million shipments annually for 100,000 customers, and millions of dollars contributed to support causes that matter to us, our people and technology literally move the world.

　　As a FORTUNE 200 company, FORTUNE has also named C.H. Robinson one of the World's Most Admired Companies 2022. Headquartered in Eden Prairie, Minnesota, we are proud to be recognized as one of LinkedIn's Top Companies in Minneapolis-St. Paul 2021. And we're not stopping there... Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world.