Job Summary:

　　The Account Manager for SMO-RX will have ownership of driving support to RX event teams across business units, ensuring engagement with RXPH services and monitoring all 500+ RX events worldwide. Having the breadth and depth of knowledge of the RXPH services from Sales, Sales Support, Operations, Marketing and Analytics, the Account Manager will be key in developing and reporting engagement, ensuring timely gap analysis review in driving engagement between SMO-RX and RX business units/event teams. He/she will also work closely with all regional POCs/stakeholders as well as the local leadership team for SMO-RX division.

　　This position will lead engagement tracking and analysis reviews; this role will be primarily responsible in driving work done within SMO-RX providing long-term successful business implications, bridge events teams with SMO-RX cross-functional teams in monitoring and addressing issues and concerns and contribute to the overall RX strategic priorities.

　　Accountabilities:

　　Drive BU/event team engagement with SMO-RX - Sales, Sales Support, Marketing, Analytics and Operations

　　Develop and maintain a calendar and portfolio of all RX events/shows/conferences

　　Conduct/facilitate gap analysis review with business partners

　　Regular submission of reports to leaders and stakeholders - generate engagement report for business partners and RX senior/executive leadership team

　　Regularly liaise with POCs and stakeholders on any updates, issues and concerns from SMO-RX and vice versa

　　Work with business partners and SMO-RX in ensuring issues and concerns are addressed on a timely manner

　　Ability to facilitate or introduce SMO-RX services to business partners

　　Manage stakeholder mapping and prepare communications to stakeholders and respond to stakeholder enquiries

　　Work collaboratively with operations and supports teams in alignment with effective service delivery of confirmed engagements

　　Conducts service overview to existing and new stakeholders to increase awareness of RXPH capabilities

　　Arrange and attend stakeholder touchpoints to track engagement progress and update plans. Include following through on any action required for feedback received

　　Ensure accurate reporting of all stakeholder engagement and all contact/activities are engagement reports/ calendars and dashboards

　　Prepare reports for ELT Engagement Reviews

　　Qualifications:

　　Bachelor's degree in any field

　　At least 1-2 years of relevant work experience

　　Strong stakeholder management skills

　　Proficiency in MS Office (MS Word, MS Excel and MS PowerPoint, in particular)

　　Time management skills and ability to multi-task and prioritize work

　　Attention to detail

　　Problem solving skills and collaboration to achieve results

　　Written and verbal communication skills

　　Organizational and follow through skills. Able to meet multiple deadlines

　　A natural on conversing and comfortable to have high in-depth business discussions with event team’s decision makers

　　Highly self-motivated, energetic individual who builds strong relationships quickly

　　Commercially minded with a strong motivation to succeed in a high performing team

　　Flexible and adaptable to meet the needs of the changing market, events requirements and the business

　　Great negotiation and communication skills

　　Passionate about a world-class customer experience

　　Curious about everything, willing to ask questions and challenge the status quo in order to provide better customer and business outcomes

　　Strong focus on offering value-add services to the event teams/business units from SMO-RX

　　Driven, passionate, motivated individual in bridging gaps and identify opportunities between SMO-RX operations and partners.

　　LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK .

　　Please read our Candidate Privacy Policy (https://www.relx.com/careers/join-us/privacy) .

　　RELX is a global provider of information and analytics for professional and business customers across industries.

　　We help scientists make new discoveries, lawyers win cases, doctors save lives and insurance companies offer customers lower prices. We save taxpayers and consumers money by preventing fraud and help executives forge commercial relationships with their clients.

　　In short, we enable our customers to make better decisions, get better results and be more productive.