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　　Intake Coordinator   Edison 

　　Company Overview

　　It is our belief that the delivery of hospice care can be taken to a new level of excellence by those who understand the privilege of what it means to serve the terminally ill. Grace Healthcare Services was founded by a group of hospice professionals who value that opportunity and privilege. We are dedicated to advancing the quality of hospice care in the communities that we serve. Our promise is to utilize the inherent expertise of our staff to educate consumers and serve patients and families with the highest level of dignity and grace.   

　　 The Intake Coordinator is primarily responsible for the overall coordination and facilitation of new admissions and operating within the guidelines of the Grace Healthcare Services referral process.  This position performs a variety of clerical, administrative and other tasks in support of the business operations.

　　Job Description :

　　Presents a positive, professional image of the organization on the phone and in all interactions with clients, patient/family members, staff, and others

　　Process and document all new referrals

　　Contact Community Representatives as soon as a referral is received

　　Alert Clinical Director or designee when admission is going to take place

　　Contact referral source to update on the intake process

　　To ensure compliance, follow up and track:

　　Patients who are skilled and date coming off of skilled care

　　Receipt of consents

　　Missing consents, Initial Plans of Care, Physician Certifications & Revocations, and other missing admission paperwork

　　NTUC’s

　　Other documents needed for billing

　　Provide weekly feedback status to the Director of Business Development, Clinical Director, Billing Coordinator, and Administrator

　　Assist other members of the management team with delegated clerical functions

　　Answers phones in a professional and timely manner

　　Ensures that Grace Healthcare Services' best practices are incorporated into all job activities/responsibilities.

　　Qualifications:

　　High school graduate or equivalent

　　Three years of relevant prior work experience

　　Excellent communication & organizational skills

　　Computer literate in Word, Excel, and PowerPoint

　　  Excellent telephone skills and professionalism

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