Account Manager

　　We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves?

　　Ford Pro is a new global business within Ford committed to commercial customer productivity. Ford Pro delivers a work-ready suite of vehicles, accessories and services for virtually every vocation, backed by technology and engineered for uptime. A true one-stop shop, we offer a full portfolio of electrified and internal combustion vehicles designed to integrate seamlessly with the Ford Pro ecosystem, helping customers' businesses thrive today and into the new era of electrification.

　　In this position...

　　The Ford Pro Fleet Success Team provides sales and service support for commercial fleet customers contracting for our commercial services. As an Account Manager, you will be the face of Ford Pro, responsible for strategically directing and managing assigned account(s) for commercial customers purchasing commercial fleet software & services.

　　What you'll do...

　　Act as primary contact for fleet customers, providing monthly updates on new features and functionality.

　　Identifying growth opportunities and selling new products and services to your customer base.

　　Focus on cultivating and deepening our relationships with your customers.

　　Offering consultation on best practices, benchmarking, and industry/trend analysis.

　　Support new fleet customer implementation, including assistance with initial product setup and training on how to use Ford Pro Fleet Software & Services.

　　Assist customers with maximizing the value they receive from the products and services delivered. Monitor usage, offer and provide training on functionality not being utilized by the fleet customer.

　　Support other group members and departments as appropriate in their efforts

　　Stay current with new Ford Pro systems, policies, and procedures

　　Provide the management team with insights into how customers use the fleet programs. What they like, don’t like, and new functionality that would help them better manage their vehicle fleet.

　　Escalate customer concerns and maintain customer open issues tracking and drive to resolution

　　Assist with the launch of new Ford Pro and Ford Pro Intelligence product offerings with existing fleet customers

　　Manage contract renewals and extensions

　　You'll have...

　　Bachelor's degree

　　3+ years in fleet management industry

　　Even better, you may have...

　　Prior Fleet account management/sales experience

　　Prior experience working with Dealers and/or Commercial Fleet customers

　　Experience working with 3rd party suppliers

　　Adept user of Microsoft Office, especially Microsoft Excel

　　Familiarity with Project Management Software & Business Intelligence Tools

　　Familiarity with Salesforce

　　Comfortable meeting with and talking to customer contacts in the C-Level Suite

　　Understanding the fleet management space, such as understanding the lifecycle of a fleet vehicle, calculating the total cost of ownership, and helping a customer reduce costs.

　　Highly motivated, self-starter with the ability to think creatively and operate in a dynamic white space environment, specifically concerning solution development.

　　Strong interpersonal skills for building client relationships and effectively communicating with other sales team members.

　　Comfortable working without assigned swim lanes in a fast-paced, highly collaborative environment

　　Ability to identify business needs and effectively communicate needs to a product development team

　　Ability to provide problem-solving, analysis, and critical thinking

　　Ability to analyze complex data and draw appropriate conclusions & recommendations

　　Courageous and persuasive in pursuit of doing what's right for the customer and the business

　　You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

　　As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above?

　　No matter what you choose, we offer a work life that works for you, including:

　　Immediate medical, dental, and prescription drug coverage

　　Flexible family care, parental leave, new parent ramp-up programs, subsidized back-up child care and more

　　Vehicle discount program for employees and family members, and management leases

　　Tuition assistance

　　Established and active employee resource groups

　　Paid time off for individual and team community service

　　A generous schedule of paid holidays, including the week between Christmas and New Year’s Day

　　Paid time off and the option to purchase additional vacation time.

　　For a detailed look at our benefits, click here:

　　https://fordcareers.co/GSRnon-HTHD

　　Visa sponsorship is not available for this position.

　　Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

　　We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

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　　Requisition ID : 23674