When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

　　Job Type:

　　Regular

　　Scheduled Hours:

　　40

　　Work Shift:

　　Day (United States of America)

　　Access Sup Spc I -Registration

　　Job Description:

　　Job Summary: Verifies registration information over the phone and with patients seen in outpatient clinics. Reporting to the Access Support

　　Unit Supervisor, documents all fiscal and demographic information in the medical center's computer system to ensure proper billing for services provided.

　　Essential Responsibilities:

　　Registers patients via telephone or by registration form in order to collect all necessary demographic and fiscal data needed for proper billing, follow up, managed care and patient care. Provides site registration coverage as needed in order to support patient flow across the medical center.

　　Communicates clearly, concisely and effectively with the patient and patient's family. Contributes to a positive patient experience for patients and families through courteous phone greetings and registration activities. Demonstrates positive, proactive approach required for the implementation of new program and services which support department's goals and objectives.

　　Manages daily reports to coincide with departmental goals of obtaining eligibility and demographic information five to seven days before the scheduled appointment. Following established procedures verifies insurance eligibility, benefits, plan type, PCC, PCP and effective date by phone, POS, NEHEN and available on-line computer systems.

　　Enters new or updated demographic and fiscal information into the medical center's registration/billing systems to support proper billing.

　　Assists patients/families with any questions they may have in regard to the medical center.

　　Required Qualifications:

　　High School diploma or GED required. Associate's degree preferred.

　　0-1 years related work experience required.

　　Proficient key boarding skills for data entry.

　　Ability to navigate between more than one computer systems.

　　Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.

　　Competencies:

　　Decision Making: Ability to make decisions that are based on specific instructions, standard practices and established procedures which generally require little or no supervision.

　　Problem Solving: Ability to address problems that are routine, somewhat repetitive and generally solved by following clear directions and procedures and by identifying opportunities for process improvements.

　　Independence of Action: Ability to follow general instructions and procedures as provided. Work is monitored by supervisor/manager.

　　Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.

　　Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.

　　Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.

　　Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.

　　Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.

　　Physical Nature of the Job:

　　Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally

　　FLSA Status:

　　Non-Exempt

　　As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more (https://www.bilh.org/newsroom/bilh-to-require-covid-19-influenza-vaccines-for-all-clinicians-staff-by-oct-31) about this requirement.

　　More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

　　Equal Opportunity Employer/Veterans/Disabled