3rd Line IT Engineering Specialist

　　Job Req ID: 28145

　　Posting Date: 5 Jan 2024

　　Function: Business Services & Operations

　　Location:

　　Bray Road, Co Dublin, Ireland

　　Salary: Competitive + Excellent Benefits

　　Why this job matters

　　As our 3rd Line IT Engineering Specialist, you'll work to enable and ensure the support and delivery of end user support area as part of the overall BT Business Technical Services remit. This remit includes 3rd line support to underpin the shared services support model, consultancy to internal and external customers, design assurance and training & knowledge sharing with upstream support teams.

　　The role requires an innovative, engaging, driven individual who has a proven record of achievement and experience in collaborating across teams of highly skilled technical experts.

　　What you’ll be doing

　　Delivering successful technical resolutions to complex customer issues escalated by second line

　　Problem solving and application of technical knowledge to unknown issues

　　Planning of complex change with first time delivery to ensure sustained service across wide ranges of products and solutions

　　Participating and leading in technical knowledge cascades across EMS using learning infrastructure

　　Service management and design support on existing and new contracts

　　Essential Skills

　　Infrastructure Architecture/Design

　　Systems Integration

　　IT Infrastructure

　　Incident Management

　　Managed Services

　　What we would like to see on your CV

　　Ideally two or more of the following skillsets at an advanced level: Storage management – SANs, Datastores, servers (Firmware / Hardware), server operating system management (Windows, Linux, Unix), Virtualisation, Cloud technology (Azure, AWS), VMWare / HyperV / Citrix Server/ VA’s, automation, public and private cloud, backup, replication and recovery technologies

　　Excellent experience of technically supporting live operations in a managed services arena

　　In depth knowledge of managed customer solutions

　　Engagement with 3rd party vendors in advanced troubleshooting and problem solving

　　In depth understanding of emerging technologies technologies across the managed services portfolio

　　Benefits

　　At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.

　　Benefits of working for BT include:

　　• We contribute with you to the BT Ireland Pension Scheme to plan for your future

　　• We provide healthcare cover for you to plan for your future health whilst participating in our wellness programme with a calendar of activities

　　• We also provide Life Assurance from 1st day of employment – which is 4 times basic salary

　　• Permanent Health Insurance cover (income continuance) – If an employee has been 'disabled' for a continuous period of 6 months (26 weeks), s/he may be paid an income equal to: 75% x Pensionable Salary at date of disablement less State Single Persons Disability Benefit

　　• In addition to holiday entitlement (25 days per annum) you’ll have the opportunity to buy up to five more days every year

　　• There’s also great support for working parents including pay whilst on maternity, adoptive and paternity leave

　　• Free broadband if our service is available at your address

　　• You’ll have the opportunity to buy BT shares and share in our future success with tax advantaged employee saving plans

　　• And we like it when our people do good things so there will be the opportunity to take time off for volunteering and we’ll help with your fund raising too

　　Flexible Working

　　This role offers a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week.

　　With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

　　We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

　　We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

　　As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

　　A FEW POINTS TO NOTE:

　　Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

　　DON'T MEET EVERY SINGLE REQUIREMENT?

　　Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.