Reference #: 5001009283506Supervisor3300 Henry Ave, Philadelphia, Pennsylvania 19129

　　As a member of Children's Mobile Intervention Service (CMIS), the Clinical Supervisor is responsible for responding to mental health crises upon dispatch from the Department of Behavioral Health Intellectual Disabilities Services (DBHIDS).  This individual will also provide clinical and operational supervision to Intervention Specialists (IS) and Case Managers (CM).DUTIES AND RESPONSIBILITIES:Provide clinical and operational direction to the Children's Mobile Intervention Services and, when necessary, to the Children's Mobile Crisis Services TeamProvide on-call duties on a rotating basis, which include but are not limited to carrying an Elwyn-issued cell phone when on-call and responding to calls 24/7, responding to call outs to schedule staff to ensure continuous program coverage, providing consultation during crisis intervention, and providing other general program administrative services and supportProvide weekly supervision to IS and CM and be available to support the said staff via phone or in person when staff are providing servicesConduct daily case reviews to determine additional behavioral health service needs post CMISIn conjunction with the other Clinical supervisors, oversee program logistics, including but not limited to vehicle maintenance, ordering supplies, written resources (referral materials, provider brochures, paper assessment instruments, etc.), distribution of monthly County communications, etc.Oversee monthly scheduling to ensure coverage on all shifts on a rotating basis with other clinical supervisorsLead staff and planning meetingsContinuously evaluate the status of services and do appropriate planning and coordination of activities to ensure immediate attention to their changing demands of the programSupervise, direct, and evaluate team members to ensure service excellence and courteous, helpful and respectful services to persons served as well as ensuring adherence to department, agency, funding source and all state regulations rules, regulations and policiesRecruit, select and hire new employees; provide feedback and manage performance of existing employees on an ongoing basisImplement staff orientation and training and manage intern trainingProvide oversight to ensure medical records management processes are in compliance with agency policies, Medicaid and other third party payment requirements; ensure staff are trained on medical record requirements; ensure regular review of assessments, crisis plans, and notes written by the staff, and ensure  individual staff mastery of medical records review and documentation processes masteryInitiate billing protocols for all assigned records by reviewing and approving as appropriateWork with Director to track and report on significant quality assurance (QA) indicatorsIn collaboration with Director, oversee program improvement initiatives around evolving clinical utilization activities, including outpatient follow-up, use of crisis specialist services, use of crisis management plans, use of crisis residential program, etc., and develop and implement protocols, trainings, and incentives to improve utilizationProvide information to the Information Technology Department (IT) to support the mobile intervention team; collaborate with the IT department regarding technical issues as neededAssist Director with community outreach, training and marketing activitiesEnsure compliance with all required service contracts and adherence to all regulations, certification and other approvalsLead and actively participate in teams, committee, or special projects as directed by the program directorComplete assessments for adolescents and children throughout region 2 of PhiladelphiaDevelop and secure appropriate services for individuals, including referrals to additional support settings or back to Mobile Crisis ServicesWork with individuals a d their community supports to assess the individual's needs, which includes determining the level of care necessary to meet the individual's needs, and developing alternatives to involuntary hospitalization through assessment, crisis planning, counseling, and coordination of community care linkages and discharge processDocument all service intervention activities in the electronic medical recordAdvocate for individuals served by outside agencies to ensure receipt of services as neededInterface with families of persons served and other interested parties to support provision of serviceMaintain communication with physician, psychiatrist, pharmacist, and other appropriate ancillary service providers such as speech therapy, physical therapy, and occupational therapy as relevant to providing emergent servicesParticipate as a member of the interdisciplinary team; maintain complete and accurate clinical recordProvide counseling, guidance, support, resources and encouragement to persons served to take responsibility for and actively participate in their own recoveryIncrease awareness of and support participation in self-help programs and advocacy organizations that promote recovery by informing the individuals served of those resources as appropriate.Ensure compliance with mandated training requirements including training evidence based crisis interventions and clinical supervision to ensure acquisition of skills necessary in supervising staffPerform cardiopulmonary resuscitation (CPR) and crisis intervention techniques using agency-trained protocolsPerform other duties as assigned

　　IMMEDIATE SUPERVISOR: Director, CMIS Operations

　　DIRECT REPORTS:  Intervention Specialists, Case ManagersCONTACTS: Individuals served and their families and caregivers, staff, general public, funding source representatives, program evaluation personnel, related professional agencies/social service agencies, community mental health centers and hospitals, advocacy groups, county and state government representatives, employers and other stakeholders.EDUCATION/EXPERIENCE/SKILLS REQUIREMENTS:Licensed Social Worker (LSW), Licensed Clinical Social Worker (LCSW) or Licensed Professional Counselor (LPC)One (1) year supervisory experienceDemonstrated intermediate experience with Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint; Experience working with electronic medical records and interfacing with information technology around program support needs preferredFlexibility to alter working hours as neededDemonstrated ability to work effectively as part of a teamMust possess excellent customer interaction, collaboration, presentation, and written and verbal communication skillsMaintain current certification/re-certification of Cardiopulmonary Resuscitation (CPR) and First Aid and must be able to perform CPR and crisis intervention techniques using agency-trained protocolsMust have current, valid driver's license in state of residence, three (3) years driving experience, and acceptable driving recordPHYSICAL DEMANDS/ENVIRONMENTAL PROFILE: See Physical Demands Checklist below which represents the general physical demands and environment conditions to which the employee holding this position must meet, in addition to the duties and responsibilities listed above, to successfully perform the essential functions of this job. Elwyn will engage otherwise qualified candidates for this position whose disabilities may require reasonable accommodations to enable an individual to perform the essential functions.Elwyn reserves the right to revise or change job duties an