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　　This role is cross trained to directly support our patients who are calling in to the office to schedule appointments, check-in at the front desk or check out after their appointment. They also support the providers who rely on them to monitor their schedule daily, weekly and to adjust as needed. This position is instrumental in our patient outreach process to ensure our population of 20,000 patients including 1800 Medicare Advantage patients are seen their annual care visits. This role directly impacts provider productivity, patient satisfaction and gap closures and is critical to generating revenue. The Sr PCC will handle anywhere from 200 to 1500 calls week depending on what position they cover and will check in and handle approximately 50 patients at the check-in/checkout desks. They will also be responsible for daily deposits, office supply ordering and inventory as well as arranging coverage.

　　Primary Responsibilities:

　　Greeting & checking in patients Check patients out Checking Insurance eligibility & collecting copays Entering demographics and insurance in Allscript Practice Management (APM) Answering phones Complete tasks needed to help medical assistants and providers Multi-task on several projects throughout the day while paying close attention to detail Handling walk-ins Other duties as assigned

　　Qualities to possess:

　　Willing to work in a very busy office Reliability Superb customer service Be a team player, willing to help wherever needed Friendly demeanor over the phone and in person

　　You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

　　Years of post-high school education can be substituted/is equivalent to years of experience

　　Required Qualifications:

　　3+ years of customer service experience 3+ months of medical office experience Proven excellent phone etiquette

　　Preferred Qualifications:

　　Insurance eligibility processing experience Background using EMR or EHR (electronic medical records/electronic health records) Knowledge of medical insurances (HMO, PPO, Medicare & etc.) Bilingual Spanish/English

　　At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

　　Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

　　OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.