Description

　　At AWS, we use Artificial Intelligence to be able to identify every need of a customer across all AWS services before they have to tell us about it, and then find and seamlessly connect them to the most appropriate resolution for their need, eventually fulfilling the vision of a self-healing cloud.

　　Within AWS lies a key team- AWS Kumo. Kumo is the software engineering organization that provides the technology, software solutions, and intellectual horsepower necessary to provide customers with an unparalleled support experience. We build everything necessary to make sure our customers are operating efficiently and have a world-class experience when they interact with AWS Support. Our external customers are ALL AWS customers, and our internal customers are support engineers and technical account managers. This position is within the Kumo organization. If you want to have a true impact on the AWS customer experience, Kumo is the organization for you.

　　We are searching for an innovative, passionate, and customer-focused Software Development Manager with a track record of delivery. It is a role in the Automation and Recommendations space, where you will come in and will (1) establish the vision, (2) build the roadmap, and (3) build a team of scientists and engineers to deliver on this vision.

　　Inclusive Team Culture

　　Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences.

　　Work/Life Balance

　　Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

　　Mentorship & Career Growth

　　Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. Our senior members enjoy one-on-one mentoring and thorough, but kind, code reviews. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded engineer and enable them to take on more complex tasks in the future.

　　Key job responsibilities

　　Build a world-class team by hiring, coaching and developing exceptional talent, cultivating pragmatic decision-making, and leveraging your technical expertise to constantly raise the bar

　　Think big and working with leadership team, business stakeholders and engineering and science teams to define vision, strategy and requirements

　　Deliver results by leading a cross-functional team of software engineers and scientists to driving execution of programs from design to rollout

　　Communicate effectively with senior management as well as with colleagues from business, engineering, and science backgrounds

　　Own all business and operational metrics for your team’s software

　　We are open to hiring candidates to work out of one of the following locations:

　　Bellevue, WA, USA | Seattle, WA, USA

　　Basic Qualifications

　　3+ years of engineering team management experience

　　7+ years of working directly within engineering teams experience

　　3+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience

　　8+ years of leading the definition and development of multi tier web services experience

　　Bachelor's degree, or CSSLP (Certified Secure Software Lifecycle Professional)

　　Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations

　　Experience partnering with product or program management teams

　　Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers

　　Preferred Qualifications

　　Experience build Machine Learning ApplicationsAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

　　Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $148,000/year in our lowest geographic market up to $287,700/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.