Description

　　Kforce has a client that is seeking a ServiceNow Admin - Customer Success Analyst in Chicago, IL.Daily Tasks & Responsibilities: Manages the administration and fulfillment of ServiceNow Enhancements, workflows, notifications, system access, and general customer or system user needs Tracks, prioritizes, and implements enhancement requests and defect corrections, while leveraging formal Change Management processes Responsible for ServiceNow application support and operational activities, code migrations, replications, patching, and upgrades Creates and maintains process and knowledge documentation for internal IT and end users Upholds the integrity of the ServiceNow platform across production and non-production instances Builds reports, dashboards, and analyzes Service Management metrics striving for continuous improvements and value adds Analyzes, supports, and assists team with internal customers, members, vendors, and third-party partner incidents and requests Works with client team members through discovery, solution development, and solution implementation of various ServiceNow tools and offerings Assists in troubleshooting patch/release management issues while keeping current via the most stable and recommended releases Maintains Service Level Agreement (SLA) and monitors SLA workflows Coordinates with other service resources involved in resolution to ensure incidents are resolved, requests are fulfilled, and quality customer service and communication occurs Thoroughly documents resolutions and internal procedures Creates, updates, and approves self-help and knowledge documents Maintains and protects confidentiality with regards to all aspects of employee and customer information (HIPPA)Performs general IT duties as assigned possessing skillsets including but not limited to:

　　A -Go-To- person to assist the entire team with their questions and various needs

　　Requirements

　　5 or more years working in Service Management for a medium to large organization 3+ years of User & Security Group administration Active Directory experience 3+ years of VPN and Remote access support experience 3+ years of supporting mobile devices 3+ years of VDI experience 2+ years in support, administration, and low-code development working with ServiceNow ticketing system are required Understands the importance of and monitors time sensitive Service Level Agreements (SLAs) Familiar with and comfortable contributing to the ongoing battle with Security and Vulnerability Management Competency in MS Office Suite, Office 365, & Windows 10/11 operating systems Willingness to learn continuously evolving company & industry specific applications, technology, and terminology Comfortable logging tickets live, choosing accurate cause codes and categories, multi-tasking, and working with Service Management SLAs Excellent written and verbal communication skills are required Strong organizational & time management skills with good attention to detail Proven advanced analytical & problem-solving skills A quick learner Detail-oriented individual

　　The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

　　We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

　　Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

　　This job is not eligible for bonuses, incentives or commissions.

　　Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.