Job Posting End Date: January 05

　　Who are we?

　　We are Unum - one of the UK's leading employee benefits providers.

　　We've been around for 50 years, currently protecting over 1.7 million people, providing security and peace of mind to individuals and their families.

　　With a Fortune 500, US parent company, we're part of highly successful global organisation, sharing ideas and innovations across teams to create a collaborative work environment. We're transforming our business, and we're keen to increase our digital capabilities to evolve the way we work and optimise opportunities for growth.

　　The role

　　What will you be doing?

　　12 month Fixed Term Contract

　　Hybrid

　　Basingstoke

　　What will you bring?

　　The Customer Service Team Leaders manage and develop the Client Specialist team to ensure that performance targets and objectives are achieved to deliver exceptional customer experience.

　　To be successful in this role you will:

　　Have a demonstrated track record in successfully managing a teamManage individual and team performance to support, coach and mentor towards objectives. Be able to empower the team through feedback and development.Prioritise and monitor the team's performance and SLA and manage staff resources dependant on the varying workloads.Be analytical and proactively review team member work to assess quality, service levels and compliance.Validate that process, procedures and practices are followed to ensure the team are providing exceptional customer service at all times across all communications. Provide management with monthly MI on the team's performance.Be able to work collaboratively and autonomously whilst building relationships across the business.Induction of new starters to the team following the welcome to Unum onboarding framework.Partner with management team to provide feedback on overall quality and accuracy of work.Have exceptional written and verbal communications.Have strong decision making and problem-solving skills.

　　The successful Team Leader can expect:

　　Full trainingGenerous BonusMarket leading pension schemeLife, medical and income InsuranceAccess to remote GP, nutrition coaching, personal training, unlimited mental health support and medical 2nd opinion27 days holiday with the option to buy and sell holiday up to 5 days (plus Bank Holidays)Salary sacrifice electric car scheme with free on site electric chargers.

　　Previous successful applicants have been from backgrounds in: insurance, client support, customer services or administration.

　　#LI-AM1

　　Why join us?

　　Our culture!

　　We aim to be the most inclusive, diverse and socially responsible company in the employee benefits market. With an agile and flexible way of working, we want to be a place where people aspire to work and where everyone can be themselves.

　　What will you get in return?

　　We are passionate about our employee health and wellbeing and providing work-life balance that suits you.

　　Our benefits include a discretionary bonus, 24/7 health support services (including a remote GP), income protection, health cash plan, 27 days annual leave, opportunity to participate in charitable events and more.

　　However you see your future career, we'll support and challenge you to be your best with a wealth of learning and development opportunities.

　　If you need assistance and/or reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].

　　Company:

　　Unum UK