Description:

　　o Provides first contact and incident resolution to customers with hardware, software, and application problems. Includes both customer telephone support as well as electronically submitted requests

　　o Provides polite and friendly customer service

　　o Attempts to resolve as many incidents during the first contact, or at Tier I. Efficiently escalates incidents to higher Tier II or Tier III when required

　　o Documents incident status and solutions in incident database tools.

　　o Possesses current working knowledge of computers, printers, laptops, and common windows applications

　　o Works through various types Tier II issues with telephone assist

　　o Provides answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help capability

　　Requirements:

　　1) Must have an active TS/SCI

　　2) Security+ CE

　　3) Service Desk experience

　　4.) Able to get the MTA 98-349 within 6 months (This has taken our recent hires 1 week to study and achieve)

　　Additional Skills & Qualifications:

　　Must have excellent customer service skills and be flexible to work in a 24/7 environment.

　　#CJ

　　About TEKsystems:

　　We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

　　The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

　　We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email [email protected]. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.