External Posting Role Title: Senior UX Designer College Board - Division: Technology Location: Remote Please include a portfolio of your work in your applicationthat shows examples of your experience leading design research initiatives, we are unable to consider applications without a portfolio link. About the Team The Design Team is a close-knit group of about 40 members with a passion for empowering students to plan for their future. The College Board is seeking a Senior UX/UI Designer who is passionate about research and about applying new technologies to real-world problems. You will be part of the GenAI studio Team, supporting the development of user-centered products and services that meet the needs of students and teachers who use our services through the use of AI technologies. The GenAI Studio is a new initiative co-led by the Strategy and Data Science teams to responsibly experiment with generative AI with the goal of capitalizing on innovation that advances our work with students, educators, and other members. You will be working alongside a diverse, cross-functional team of strategists, technologists, project managers, product owners who are driven to solve the most impactful and interesting problems at the organization. The Strategy Team drives the College Board's strategic vision and collaborates with leadership, partners, and business units to enhance educational opportunities for historically underrepresented students. The Data Science team leverages data analysis, machine learning, and software engineering to provide valuable insights and tools for optimizing test delivery, development, and security across the organization. About the Opportunity You are highly skilled, motivated, and passionate about research, UX, visual design, and new technologies. You embrace collaboration while maintaining an entrepreneurial spirit, and you respect and value your project partners.You have impressive communication and presentation abilities, enabling you to cultivate team unity, promote alignment, and skillfully conduct discussions with users and partners. You will be responsible for conducting research to understand user needs, behaviors, and motivations, and using that research to inform the design and accessibility of our products and services. You are highly adaptable to new information, situations, or challenges and can work independentlyand like facing new challenges and thrive on opportunities to think creatively and come up with fresh approaches to tough business and operational problems As a UX designer, you are independent in your support of a cross-functional team, you will work on cross-functional smaller-scale incubation projects that involve user research, design, and testing, and collaborate with other UX designers, data scientists, product managers, and developers to create innovative solutions. You will also help us build and maintain a state-of-the-art UX research infrastructure and platform that supports rapid prototyping and testing of UX solutions. Design & Implementation (50%) * Collaborate with UX designers, data scientists, product managers, and engineers to create innovative solutions that meet user needs * Create wireframes, prototypes, and other design artifacts to communicate design concepts to stakeholders * Conduct usability testing to validate design concepts and identify areas for improvement * Lead design thinking workshops and collaborative design sessions to identify customer problems, generate solutions, and integrate cross-functional insights into the product development process * Develop interaction prototypes, presentations slides, and other documents to communicate design strategies to project teams * In addition to research, collect other types of data to inform design decisions/solutions (e.g., surveys, analytics dashboards, accessibility reviews) * Lead synthesis sessions with your team, following agile and lean methodologies, facilitate whiteboarding sessions, workshops, and brai storms * Create artifacts to share out design research synthesis and decisions * Create user journeys and flows to capture current and future states of user pathways to influence planning of MVPs and prospective releases * Partner with the Accessibility team to ensure designs are compliant * Create and present concepts/deliverables to your working team and our stakeholders * Conduct handoffs to developers through tools like Figma and Zeplin * Contribute to the UX/UI of our foundational design system, when relevant work collaboratively with our Content, Design and Engineering Team (CoDE) to ensure brand and pattern alignment Strategy & User Research (30%) * Plan and execute user research studies, including usability testing, surveys, and interviews * Analyze and synthesize research findings to identify user needs, behaviors, and motivations * Create personas, user journeys, and other artifacts to communicate research insights to stakeholders * Analyze business and technical requirements, partner with Product, Engineering, and relevant stakeholders to help plan, manage, implement portfolio strategy * Collect and analyze data to derive actionable insights, facilitating informed design decisions and strategic planning * Strong communicator who takes initiative in talking to users, presenting in research sessions, and effectively sharing findings with the team and stakeholders * Collaborate with the team to promote communication and synchronicity in planning across design, product, and engineering * Contribute to the overall design and UX strategy for our product designs, including feeding into and refining a design system to facilitate a unified experience across all our products * Document and present UX/UI and design updates to stakeholders and users * Collaborate and take direction from multiple stakeholders and disciplines to achieve an impactful experience * Participate and be vocal in agile ceremonies to ensure design needs are met * Nurture a culture of user empathy and deep curiosity that enables us to build simple, intuitive products for our customers Team Operations & Success (20%) * Partner with the team to effectively plan, roadmap, and support Agile maturity * Substantially improve the team's productivity and quality by enhancing tools and processes * Advise other teams on UX research projects and assist with establishing UX research governance * Assist in the identification and resolution of production issues * Self-manage workload and obtain necessary requirements and acceptance criteria needed to complete work * Coordinate with cross-functional team to ensure timely delivery of design artifacts About You * A strong interest in (and preferably experience with) AI technologies, particularly as it relates to machine learning and new generative AI tools * A bachelor's degree in a related field (computer science, interaction design, HCI, industrial design, information science, social sciences, graphic design, etc.) and/or equivalent years of work experience * 5+ years of professional experience of relevant Design experience * Documented experience in designing for large, content-rich websites and applications; proven solutions that met users' needs; Experience designing enterprise products is a huge plus * Extensive experience in information design and user To view the full job description please use the link below. https://collegeboard.wd1.myworkdayjobs.com/en-US/Careers/job/Remote---USA/UX-Design-Researcher_REQ001367