Responsible for greeting all patients/visitors by telephone or in person in a positive and cheerful manner. Schedules patient office visits and performs all sign-in and check-out procedures with a customer-oriented focus. Coordinates all clinical phone calls and work schedules with the physical therapists, occupational therapists, and physical rehabilitation staff. Performs other related duties as required.

　　ESSENTIAL FUNCTIONS:

　　Schedules patient office visits and performs all sign-in and check-out procedures with a customer- oriented focus

　　Coordinates all clinical phone calls and work schedules with the rehabilitation staff.

　　Assumes other duties to support the mission, vision and values of the organization

　　Acquiring and entering pertinent correct patient information and updating as appropriate

　　QUALIFICATIONS:

　　Education: High School diploma

　　Experience: Previous experience in customer service environment desirable. Previous experience filing insurance claims and collections experience.

　　Other: Computer skills; ability to interact positively with others; excellent verbal communication skills and problem solving techniques; extreme accuracy and confidentiality required.

　　TYPICAL PHYSICAL DEMANDS: Functional range of motion. Requires functional vision and hearing. Occasional lifting floor to waist 5 pounds, carrying 5 pounds 20 ft. May alternate sitting/standing positions as needed. Occasional standing/walking. Frequent sitting. Requires manual dexterity, either hand may be used.