Job Description

　　Camping World Holdings, Inc., headquartered in Lincolnshire, IL, (together with its subsidiaries) is America's largest retailer of RVs and related products and services. Our vision is to build a long-term legacy business that makes RVing fun and easy, and our Camping World and Good Sam brands have been serving RV consumers since 1966.

　　We strive to build long-term value for our customers, employees, and shareholders by combining a unique and comprehensive assortment of RV products and services with a national network of RV dealerships, service centers and customer support centers along with the industry's most extensive online presence and a highly trained and knowledgeable team of employees serving our customers, the RV lifestyle, and the communities in which we operate. We also believe that our Good Sam organization and family of programs and services uniquely enable us to connect with our customers as stewards of the RV enthusiast community and the RV lifestyle. With RV sales and service locations in 42 states, Camping World has grown to become the prime destinations for everything RV.

　　Essential Functions:

　　Drive the business to success by delivering metrics and achieving success on the Leaderboard.

　　Manages customer orders and open requests

　　Connect with customers by asking open ended questions, recommending solutions, answering customer questions, and graciously listening to and denoting customer concerns.

　　Restock merchandise to ensure the department and merchandise displays are organized and fully stocked.

　　Provides proactive and extraordinary service to all external and internal customers. This responsibility includes maintaining a professional and positive attitude at all times.

　　Creatively solves customer issues, proactively manages customer orders and open requests to resolution

　　Professionally handle all incoming calls. This action includes meeting or exceeding the Customer Service expectations and metrics that are established for the department.

　　Handles, resolves and takes ownership of all internal and external customer problems. Root causes of problems are identified, and corrective action taken. Problems are closed with calls to customers to ensure the highest level of customer satisfaction.

　　General knowledge of the product line and pricing schedules

　　Performs all other responsibilities as may be assigned by management.

　　Education/Years of Experience:

　　Must have previous experience in customer service.

　　Previous experience in Oracle is a plus

　　High school diploma, GED or equivalent required

　　Experience preferred or equivalent combination of education and experience

　　Ability to work a flexible schedule to meet the needs of the business.

　　Demonstrates ethical and honest behavior in day-to-day interactions and business decisions.

　　Outstanding oral and written communication, interpersonal, leadership skills are required to interact with all levels of the company

　　Demonstrate the ability to motivate the team to meet and exceed sales goals through excellent selling skills

　　Strong computer skills with the ability to effectively maneuver in a Windows environment and through Microsoft Office products (Word, excel, and power point)

　　Full-time associates are offered a comprehensive benefit package including medical, dental, vision, PTO, 401k and more! Part-time associates are offered access to dental & vision coverage! For more information please visit: www.mycampingworldbenefits.com

　　We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.