Senior Systems Engineer - SENIO005839-00001

　　DESCRIPTION/RESPONSIBILITIES:GENERAL DESCRIPTION:The Sr. System Engineer plays a critical role in executing day-to-day support and operations and contributing to the future direction of on-premise and cloud-based server compute, storage and related services and applications. The role supports the build-out of our existing server and storage infrastructure and troubleshoots problems as they arise. The Sr. completes mission critical tasks. Within this scope of responsibility, the Sr. will be responsible for developing project plans.

　　EXPERIENCE, SKILLS, TRAINING, AND/OR EDUCATION REQUIRED:* Bachelor's degree or equivalent combination of education and experience in Computer Science, Engineering, Systems Management, or a related field.* Network+, Security+, Cloud, ITIL, Microsoft Server, Microsoft Azure, certifications preferred but not required.* 6+ years of recent experience in engineering, architecting and supporting an environment comprised of on-premise and cloud-based server compute and storage.* Experience in or knowledge of some or all of the following technology areas:* Windows operating systems* Storage area network technologies* Virtualization technology (VWware)* Backup and recovery concepts and technologies* Server hardware installation, network cabling, racking, electrical* Designing, implementing, supporting, and managing Office365, Microsoft365 (365 Services), Azure, Exchange Online, Active Directory (including Azure Active Directory (AAD)), group policy and AAD SSO integration* Data center facilities operations (UPS, backup generator, HVAC, physical access)* Networking standards and concepts (zones, DMZ, LANWANDNSDHCPremote access, cabling, understanding the OSI model and how to approach troubleshooting in the 7 layers, understanding layer 2 and layer 3 networking concepts)* Remote access services (Remote Desktop Gateway, Virtual Desktops)* Security controls such as network segmentation, MFA, eMail filters, endpoint anti-malware, endpoint detect and respond (EDR), etc* Creating and modifying scripts with modern tools such as PowerShell.* Migrating organizations to new technologies or services (new operating systems, endpoint controls, cloud services, etc)* Exposure to Linux-based systems and OS* Some knowledge of licensing (Microsoft)* Working experience with, but not limited to, the following process areas: incident management, problem management, change management, patching, lifecycle planning, asset management, configuration management, systems monitoring.

　　OTHER SKILLS AND ABILITIES:* Mentoring team members within and outside of direct team.* Strong organizational and project planning skills.* Working knowledge of technologies commonly utilized in manufacturing and hospitality.* Outstanding verbal and written communication skills, with the ability to translate technical details into business language and relate technical concepts to a business impact.* Advanced problem-solving skills for networks, applications, and business processes with ability to identify root cause issues.* Exhibits accountability and accepts responsibility and consequences for work performance and conduct.* Sets priorities, overcomes obstacles and opposition, and uses organizational skills to get things done in a timely manner.* Demonstrated customer service orientation.* Intellectual curiosity supported by strong listening and needs assessment skills; ability to identify root issues versus symptoms.

　　REPORTING RELATIONSHIPS:The Sr. Systems Engineer operates as part of the dynamic infrastructure team under the Director Infrastructure and Cybersecurity.  The Sr. Systems Engineer has responsibility for the on-premises and cloud-based server compute and storage and related services, applications, and processes across the 11 companies that constitute High.

　　ESSENTIAL JOB FUNCTIONS:* Assist in setting a strategic vision and t e long-term direction including the creation and maintenance of multi-year functional roadmaps.* Mentor and coach team members to develop & improve professional technical ability.* Oversee scheduling and work content of team members and contractors.* Challenge existing architectures, technology decisions, practices, and cost structures to drive optimized service levels, cost efficiency and service performance.* Collaborate with the Client Computing, Network, Cybersecurity, Enterprise Solutions, and Business Intelligence teams regarding server compute and storage related architectures and solutions.* Support requirements gathering, design, implementation, and enhancement of server compute and storage related solutions.* Ensure that the infrastructure evolves to meet High's continued exploitation of cloud-based services, including MS365 and other SaaS implementations.* Oversee server compute and storage related operations including monitoring and management related tools.* Ensure that new projects and operations meet cybersecurity requirements.* Oversee the proper and secure design, implementation and operations of technology in scope of the role.* Maintain relationships with key strategic business partners.* Assist in defining life-cycle management for server compute and storage related systems.* Serve as a point of escalation for team members' issues requiring a higher degree of expertise or direction to resolve and ensure timely resolution.* Regularly evaluate industry trends, changes, innovations, and maturity to recommend and plan the introduction of new technologies.* Develop, implement, and maintain standards, policies, procedures to ensure optimal daily operations are maintained.* Support the daily operation of the server compute and storage (on-premise and cloud-based).* Support day-to-day operations functions, including but not limited to:* Installing and upgrading hardware* Installing, patching and upgrading server operating systems* Establishing and deploying Windows Server images* Installing, updating, expanding storage area networks and backup pools* Implementing, configuring and supporting file sharing services (Windows File Shares, Azure Files and Blob storage, etc.)* Maintaining backup and recovery systems and ensuring backups occur successfully.* Monitoring performance of systems* Applying security patches and updates* Troubleshooting and performing root cause analysis* Writing custom scripts to increase automation and reduce the need for human intervention* Integrating on-premises and cloud-based servers and infrastructure* Tracking assets as they are deployed and report progress of deployments and upgrades* Creating and deploying Group Policy* Configuring Windows Domain Services (DNS, WINS, etc.)* Support the infrastructure to maintain uninterrupted services.* Support workflow, product rollouts, and schedules to meet SLA agreements with Business Units.* Make recommendations on hardware and software standards.* Support the resolution of coworkers' technology issues.* Cross train other System Engineering and IT team members.* Provide 24/7 emergency on-call response and support after hours on critical infrastructure outages. Sometimes work beyond 40 hours in week for support and project work.* Provide in person support of hardware, cabling, etc. in support of support and projects (hybrid work).

　　MARGINAL JOB FUNCTIONS:* Perform other duties an