You Lead the Way. We've Got Your Back.

　　With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

　　At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

　　Join Team Amex and let's lead the way together.

　　As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers' digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. Amex offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex

　　How will you make an impact in this role?

　　Architect and Design contact center solutions. Our teams are responsible for a modernized, highly advanced, interconnected suite of applications that allow seamless experiences for our customers while equipping our CCPs with the tools to make their jobs easier. This role will be responsible for considering the advancement of our Engagement Center Technologies in accommodation of other enterprise initiatives that benefit servicing. This requires technical consideration of existing services and globally composable systems that can be applied to compliment high-profile delivery timelines. The Sr Staff Engineer will evaluate internal components, with consideration of third-party solutions for software and hosting, to roadmap out a platform with high resiliency and availability for our customers and CCPs.

　　Candidate must have extensive experience in contact center technology.

　　Genesys experience requiredVoice, chat, and additional channel experience a must.Speech: VoiceXML, grammars, speech to text, text to speechProgramming: Java, JavaScript, SQL, Web Development: React, Java Servlets, WebSockets

　　Key Responsibilities

　　Work with Engineering, Product, and Solution Architects to define solution requirements and technical implementation approachesDrive an omnichannel view of applications and customer journeys to build reusable components that create and contribute to enterprise vision of relational interactionsDrive both high-level and detailed technical designs, producing proofs of concept where appropriate, and conduct design reviews as needed Provide technical mentorship to other software engineers at all levels to allow colleagues to upskill in development and engineering fundamentalsImplement new, highly scalable applications while ensuring to leverage what the wider Enterprise has to offer where appropriateAssist teams with the adoption of the patterns, practices, tooling as part of building software the Amex Way by providing hands on supportIdentify barriers and behavioral changes needed to accelerate the adoption of the Amex WayWork to improve and maintain existing components of the core platform in conjunction with peer Engineering DirectorsActively participate in team and company-wide architecture and engineering discussions and forums ensuring to share knowledge of Servicing via Engagement Center with the wider organization while at the same time bringing knowledge back to our teams that can assist in enabling the experiences our Card Members expectEmploy technical expertise to help team members overcome technical problems, stepping in when necessary to get things doneHealth and quality of the code across the portfolio which will be maintained by ensuring technical excellence in all that we do, whilst having the developer experience front and center.

　　Education & Experience

　　8+ years of active engineering experience in a complex environment and / or comparable experienceUniversity Degree in computer science, computer science engineering, or related field requiredExperience in contact center technologies like Genesys, Cisco, Avaya, and othersSuccessful engineering and deployment of enterprise-grade technology assets in an Agile product environment ensuring compliance to SDLC guidelinesProven experience in sharing engineering expertise with others to further the team / organizationHands on coding experience i.e. proficient in Java, Javascript, SQL, etc.Ability to construct design of enterprise-grade APIs using state-of-the-art techniques and best practices (REST, GraphQL) Proficient in cross-platform integration whilst ensuring securityAble to diagnose, resolve, and prevent production issues potentially leading to system outagesProven ability to influence and drive delivery across a geographical distributed organizationEmpathy for the challenges of software development and active interest in overcoming these challenges through software development, training and solution supportExcellent networking skills and the ability to work cooperatively with and gain the respect of software developers and influencersAbility to give constructive feedback to engineering teams to increase product adoption

　　Salary Range: $170,000.00 to $255,000.00 annually + bonus + equity (if applicable) + benefits

　　The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

　　We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

　　Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

　　For a full list of Team Amex benefits, visit our Colleague Benefits Site.

　　American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

　　We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

　　US Job Seekers/Employees - Click here to view the "Know Your Rights" poster and the Pay Transparency Policy Statement.

　　If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

　　Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.