At Samba TV, we are on a mission to fundamentally change television viewing for everyone. We are doing this by leveraging our data to enable advertisers to engage and measure TV viewers across all their devices. We have an amazing story with a unique perspective formed by innovative technology.

　　In this role, you will be leading a team of client success professionals supporting Samba’s suite of programmatic products for the EMEA region. You will work closely with leadership, establish key relationships with internal stakeholders across all cross-functional teams, and develop programmatic strategies and tactics across all channels to maximize the impact and value of Samba’s offerings. Externally, you will be responsible for building and maintaining strong relationships with clients, vendors, and agency partners by providing best-in-class customer service, focusing on growing Samba’s programmatic revenue. This is a period of rapid growth for Samba, a high-velocity team with an expanding book of clients and support requests. The ideal candidate is a self-starter who is willing to roll up their sleeves to be a player-coach when required, constantly adapt to new challenges, and continue to refine our culture of performance and excellence.

　　Responsibilities:Establish, build, and train a performance-based team with a laser focus on delivering customer satisfaction and ROI to achieve company revenue growth objectivesOversee the health of brand/agency relationships as a strategic advisor, guiding problem-solving discussions while demonstrating the value of Samba TV and providing innovative solutionsDevelop a team of experts on trafficking, campaign set-up, optimization, discrepancy management, and billing/reconciliationPartner with the Samba’s Revenue Org for the full life cycle of programmatic campaigns (planning + strategy, activation + troubleshooting, consultation + upselling/renewal)Manage and evaluate partner/vendor relationships to ensure we are leveraging the DSP, SSP, DMP, and engagement creative tech effectively for our customers and efficiently for SambaIdentify and execute areas of improvement surrounding workflows, documentation, and best practicesBe the final point of escalation for EMEA campaign fulfilment and/or client issues

　　Requirements:10+ years experience, at least 5+ years building and managing a team (ad ops/data ops/technical account management/programmatic solutions, consulting)2-3 years experience in technical account management, customer success, or a similar client-facing technical roleProven track record of building relationships with clients and managing multiple accounts with at least 3+ years of quota-carrying experienceHands-on experience in Ad Servers, DSP, SSP, and DMPs with the ability to resolve delivery, discrepancy, creativity, performance, and all other technical issuesProficient in CRM tools such as SFDC and Project Management tools such as JiraDeeply versed in the planning, buying, and evaluation of Programmatic platforms, suppliers, and strategies, including interaction with leading DSPs, SSPs, DMPs and PublishersUp to date on the latest and upcoming trend/tech in digital advertising, including video and programmatic landscapes and the ability to explain complex and technical issues to varied audiences, both internal and externalTrue passion for operational efficiency, excels in breaking down data as granularly as possible and building processes from the ground upExceptional analytical expertise in tools like Excel, Google Sheets, and SQL, and are adept at swiftly mastering various other tools and platformsHistory of spearheading highly complex projects and delivering results on timeMust live within 50 miles of the Samba London office. Required in the office 3 days a week (Tuesday-Thursday)

　　Samba TV is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.  We strive to empower connection with one another, reflect the communities we serve, and tackle meaningful projects that make a real impact.

　　Samba TV may collect personal information directly from you, as a job applicant, Samba TV may also receive personal information from third parties, for example, in connection with a background, employment or reference check, in accordance with the applicable law. For further details, please see Samba's Applicant Privacy Policy. For residents of the EU , Samba Inc. is the data controller.