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　　Job Category

　　Customer Success

　　Job Details

　　About Salesforce

　　We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

　　Role Description

　　The Engagement Manager plays the critical role for setting customers up for Success by prescriptively crafting and then owning the execution of large and transformational projects at our most strategic customers. The Engagement Manager serves as a trusted advisor to customers in their portfolio, providing mentorship to Sales & Professional Services teams, ensuring alliances across each customer's projects, and ensuring the highest levels of customer happiness. Partnered with a Success Partner (Sales person), the Engagement Manager's time is split between pre and post sales activities, acting as the Delivery guide across the portfolio of products and engaging other SMEs across the organization to develop and articulate comprehensive implementation proposals. The Engagement Manager will then maintain the executive relationships and act as an escalation point within these implementations in a billable capacity, ensuring tight collaborator alignment, offering proactive and prescriptive advice resulting in outstanding Customer Success.

　　The most successful Engagement Managers have a broad range of IT and consulting experience, with deep technical knowledge of application integration, API management solutions along with project management and cloud computing environments. They are comfortable operating in an amorphous pre-sales environment, excel in coalescing contending and chaotic needs and challenges into a comprehensive and sound plan for delivering Customer Success. Candidates must have personally proven prescriptive solutioning, demonstrate immense project delivery credibility, providing strong leadership and hands-on participation in strategic engagements. The efficacy of Engagement Manager is measured by the ultimate success of the Customers in their portfolio.

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