What makes us Qlik

　　Qlik helps enterprises around the world move faster, work smarter, and lead the way forward with an end-to-end solution for getting value out of data. A Gartner Magic Quadrant Leader for 13 years in a row! Our platform is the only one on the market that allows for open-ended, curiosity-driven exploration, giving everyone – at any skill level – the ability to make real discoveries that lead to real outcomes and transformative changes. We are a Values-Driven organization, operating over 100 countries with 38,000 customers around the world. If you think we are interesting, please read on – we may be looking for you!

　　We are hiring a Senior Manager for our Customer Success Engineering Team!

　　Delivering Customer Success is an important focus for Qlik and we are committed to delighting our customers at every interaction. Understanding our customers' needs, creating the right engagement for the right customer at the right time is key. The Customer Success Management team is a cornerstone to ensure we understand customer needs and outcomes and create and manage a set of offerings that result in highly successful and loyal customers.

　　As Senior Manager of Customer Success Engineering, you will be focused on leading a world-class team of Qlik experts that provide platform architecture and development strategy advice to our most advanced customers, ensuring that implementations on Qlik’s cloud platform are timely, successful, scalable, and secure according to leading practices.

　　Position Description

　　We are looking for a Senior Manager for the Customer Success Engineering organization to focus on leading a skilled team of Customer Success Engineers dedicated to driving positive outcomes for Qlik’s cloud customers. CSEs act as technical advocates for Qlik’s customers, staying by the customer’s side throughout the development cycle, ensuring that Qlik’s customers get the most from our technology. These go-to-experts will work with Qlik’s customers to understand their ecosystem and requirements, and leverage these insights, together with advanced technical know-how to identify potential roadblocks and preemptively mitigate issues. In addition, they proactively engage with Qlik’s customers to share advice and best practices to maximize the latest technology capabilities and advancements.

　　If you have a track record of leading globally distributed teams that predictably deliver high quality and innovative solutions and are looking for a new challenge, this is a great opportunity to lead a high-profile team at one of the hottest technology companies in the Data Analytics and Data Integration market.

　　What you will do as our Senor Manager of Customer Success Engineering:

　　Lead a World-class Customer Success Engineering Team: Attract and retain high potential individual contributors into the team; facilitate rapid onboarding process for new team members; foster collaboration within team and across the company.Drive Customer Success Outcomes: Increase renewal rates and reduce churn; Influence future lifetime value through higher product adoption, customer success and overall health scores; Drive new business growth through greater advocacy and reference-abilityManage end-to-end Customer Success Engineering Activities: Planning, Onboarding, Delivery, Resource Staffing, Voice of the Customer Advocacy 

　　To be considered for the role you must have the following skills and competencies:

　　Proven experience in building and managing high performance technical teams with a reputation for being a role model in people management and operational excellence.Enthusiastic and creative leadership skills to attract talent, build teams, and inspire as well as teach others.Customer and outcome focused, with a strong drive to see customers succeed.A minimum of 5 years of experience in leading a globally distributed technical team with up to 10 resources.Minimum of 7 years of Data Analytics industry experience.Minimum of 5 to 7 years of experience managing internal and/or external clients in the delivery of complex technical solutions.Experience leading a remote organization, distributed across multiple time zones.Demonstrated scaling of teams in a high-growth environment.Desire for continuous learning and improvement.Excellent communication skills with highly developed interpersonal skills and an ability to work collaboratively.Bachelor’s degree is preferred or related industry experience. 

　　The ideal candidate will also possess skills and knowledge that pertain to the SaaS Industry:

　　Understanding of SaaS Technologies and platforms, including cloud services, deployments models and distributed services.Familiarity with data security and compliance, understanding the implications of data security, privacy and compliance in a cloud environment.Technical project management (agile methodologies), including scheduling, budgeting, risk management, resource allocation and cross-functional collaboration. 

　　Location/Mobility

　　Barcelona, Spain.

　　About Qlik 

　　Qlik Company Page – Who we are! Our Values at Qlik: Challenge, Take Responsibility, Move Fast, Teamwork for Results, Be Open and Straightforward Competitive Benefits packageFlexible working environmentGiving back is a part of our culture – we give you a day to change the world. In addition, we encourage our employees to participate in our Corporate Responsibility Employee ProgramsLearn about our Corporate Responsibility Program by visiting orgCheck out our company page on Linkedin!Follow us on Instagram @lifeatqlikand on Twitter @QlikCheck us out on Youtube! 

　　Qlik is an Equal Opportunity Employer and does not discriminate on the basis of any protected category or characteristic.  We value the diversity of our workforce. If you need assistance due to disability during the application and/or recruiting process, please contact us via the Accessibility Request Form 

　　AGENCIES: Qlik is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Qlik via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Qlik. No fee will be paid in the event the candidate is hired by Qlik as a result of the referral or through other means. 

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