Description

　　The Global Accounts Receivable (GAR) team is seeking a self-driven Business Analyst with a good owner’s mindset, relentless customer advocacy, and frontline obsession to build and manage Accounts Receivable (AR) tools. This role was created to provide a dedicated focus on executing core strategic AR Tools projects in support of the GAR’s vision and to drive transparency, partnership, and success through a programmatic approach. The Business Analyst will manage end to end change management processes from strategy definition, technology applications, program development, and success criteria post go-live. Good communication skills and teamwork are critical. Candidates must be able to demonstrate strong project management skills and have relentless commitment to the bringing customers along to the AR Tools journey.

　　Key job responsibilities

　　 Drive the execution of all processes in the tool convergence lifecycle, including discovery, planning, requirements and roadmap development, onboarding and change management.

　　 Write comprehensive Business Requirement Documents that support the development on the application.

　　 Support migration of channels from legacy tools to new tools ensuring thorough UAT and PVT.

　　 Work with the cross-functional teams to manage prioritization, execution and monitoring of project activities

　　 Create a change management strategy and plan to support the adoption of key changes required through change execution and transition periods.

　　 Partner with the Service Centers and the Product Managers on key productivity metrics, analyzing data and developing strategies/proposals that impact the customer experience.

　　 Influence business, operational and technical teams to ensure that best practices are followed and implemented.

　　 Champion the key pillars of Program Change Management: Stakeholder management, Communications, Training, Metrics, Resistance management and Recognition practices.

　　 Perform stakeholder management through daily, weekly, monthly and quarterly engagement across levels, businesses and service centers.

　　 Partner with the technology teams to groom, prioritize (through business impact) and execute the application roadmap, while managing the backlog.

　　 Ensure reliable operations of the tools to support global teams.

　　 Partner with the reporting team to define metrics, create reporting mock-ups, write requirements, support data availability and track reporting delivery.

　　 Identify gaps in the technology and work with the teams to drive improvements.

　　A day in the life

　　A day in the life of a GAR Business Analyst Manager

　　•Working with multiple cross functional (business, training, reporting, product, and technical teams) to collate and report program updates.

　　• Will manage multiple project and program updates simultaneously.

　　• Should build mechanisms and procedures to communicate timely program updates to our stakeholders.

　　• Will build and report out productivity and other metrics to track and report program defects.

　　We are open to hiring candidates to work out of one of the following locations:

　　Manila, PHL

　　Basic Qualifications

　　Experience defining requirements and using data and metrics to draw business insights

　　Experience making business recommendations and influencing stakeholders

　　5+ years of tax, finance or a related analytical field experience

　　3+ years of program management experience

　　Experience with Excel

　　Preferred Qualifications

　　Program/Project management

　　Ability to drive continuous process improvement

　　ERP or systems implementation experience

　　Stakeholder management

　　Strong communication and writing skills

　　Experience working with AR teams