The best customer experiences are built with Zendesk. Zendesks powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America.

　　As a Salesforce Release Administrator you will be an integral part of our Customer Experience Business Systems Engineering team working closely with our IT and Engineering teams to manage the release of changes and enhancements to our business solutions as they are matured and scaled to meet the growing demands of the Zendesk business. You, and your team, will support our fast growing portfolio of business solutions, integrations and internal extensions to Zendesk products. Youll join at an exciting time at Zendesk and be instrumental in advancing Zendesks business systems and technologies.

　　This role requires a highly motivated and driven Salesforce Release Administrator who is willing to learn and take on new challenges continuously.

　　What you get to do:

　　Plan and execute scheduled releases across multiple Salesforce instances.Ensure proper tracking of released components in version control.Assume ownership and continuous improvement of the release process by documenting release issues and developing plans to improve process or automation.Prepare release notes and communicate release progress/status to Scrum and Stakeholders.Work closely with development staff to resolve build problems/merge conflicts.Responsible for maintaining consistency between Salesforce sandbox environments spanning Development, QA, SIT, UAT and Production.Manage deployments between sandbox environments.Ensure sandboxes are functional and ready for use after deployments or Salesforce releases.Data-loading/seeding of sandbox environments to provide functional environments for development and testing.Evaluate and mitigate all risks to environment security and stability.Support the development operations structure and audit needs of the Scrum teamKeep informed of new technologies and/or methodologies through publications, membership in professional organisations and contact with other IT organisations and institutions.Other responsibilities as assigned.

　　What you bring to the role:

　　3+ years Salesforce administration is required.Experience managing multiple sandbox environments is required.Copado, or other Salesforce ALM tool experience is required.

　　What experience can be helpful to become successful in this role:

　　Experience debugging Salesforce processes (Apex, Triggers, ProcessBuilder, Flows, etc...)JIRA experience

　　What will you get from us:

　　Regular collaboration and mentoring from experienced engineers, and dedicated time for learning to help you growOpportunities to expand your skill setAbility to tap into knowledge of most experienced engineers in Zendesk globally.

　　...and everything you need to be effective and maintain work-life balance

　　Professional development fundsComfortable officePremium Medical Insurance as well as Private Life AssuranceFlexible working timeCompetitive salary and premium benefits package!

　　What its like to work here:

　　The Zendesk system is large and ever evolving, our team works on key services and core components shared across the company.Our work is reviewed by peers and can be deployed to production daily, if not multiple times a day.

　　Who we are:

　　We believe in putting people first, doing outstanding work and continuously learning.We are chefs, parents, gamers, travelers, pet lovers, photographers, programmers, and more.We value working in a diverse and inclusive environment, the different perspectives that brings, and having our assumptions challenged, enabling us to grow and learn, together.Reliability and scalability has been the heart of Zendesk Engineering for a long time, and our team was recently spawned to further those ideologies. Youll get to join us early on in that journey, helping us expand our horizons over the years to come.We look forward to hearing how you can help us enable our Engineering Organization scale.

　　Being digital first doesnt mean were digital only. In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our Krakow office on a weekly basis for part of the week. The specific in-office schedule is to be determined by the hiring manager.

　　#LI-LW1

　　The Poland annualized base salary range for this position is zł198,000.00-zł340,000.00. Please note that while the salary range represents the minimum and maximum base salary rate for this position, the actual compensation offered will be based on job related capabilities, applicable experience, and other relevant factors. This position may also be eligible for bonus, benefits, or related incentives that will be communicated during the offer stage.

　　The intelligent heart of customer experience

　　Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences-and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

　　Zendesk is an equal opportunity employer, and were proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

　　Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.