Job Summary

　　Zendesk is a company that cares. We are looking for someone who recognizes their power to have significant impact at scale as we grow globally to provide iconic customer experiences. As a member of the integrity, governance, risk and compliance team at Zendesk, you will work with our regional business teams and leaders to unlock significant opportunities for global growth. You will serve as a trusted business partner, adviser, and coach, facilitating responsible business practices while ensuring we show care for each other, our customers, our partners, and the communities in which we operate. We are delighted to offer this role to an enterprising attorney who wants to help the business keep moving forward and be an innovative architect of effective integrity, governance, risk management, and compliance frameworks. This is a great opportunity to join a fun and vibrant team within an exciting, high-growth company!

　　You will be based in our growing hub in Mexico City and will have responsibility for both regional programs in LATAM and global programmatic initiatives. This will be a hybrid role, with a mix of remote and in-office (Mexico City) work, subject to local legal requirements. You will report directly to the Associate General Counsel, VP, Compliance (Global Head of Integrity, Governance, Risk and Compliance) in the Legal, Governance, Risk, & Compliance team.

　　What youll be doing

　　Helping the business to win while doing the right thing with ease and peace of mind.Keeping us informed on the latest anti corruption, trade compliance, and public procurement laws, regulations, industry best practices, and emerging trends.Facilitating risk management and ethical decision making, by providing advice and compliance coaching to regional teams and leaders.Leveraging the strengths of our colleagues and partners to co-create new and effective and sustainable solutions to compliance issues.Building and implementing communication, awareness, training, and enablement strategies to bring our Code of Conduct and policies to life for regional employees and partners.Seeking continuous learning and improvement by assessing and enhancing policies, procedures, and controls throughout the business, including for partner programs.Managing sensitive information, including whistleblower reports, conducting investigations and using investigation metrics to identify trends and areas of compliance risk and create action plans to mitigate the risk.Designing and conducting global, regional, functional, and targeted risk assessments.Collaborating across all lines of business and functions, including regional sales and product development teams and other stakeholders to execute on programmatic initiatives and/or remedial measures, and to ensure such measures are promptly implemented.Assisting in the selection, design and implementation of tools, data analytics, and metrics to support our integrity, governance, risk, and compliance initiatives.

　　What you bring to the role

　　Basic Qualifications:

　　A passion for facilitating ethical decision-making and driving impact at scaleCourage and the ability to do hard things well with a human centered, inclusive, people first approach.Ability to communicate fluently in Spanish and English, written and spoken.At least 3 years of relevant compliance and ethics experience ideally in-house at a global company, or at a law firm or regulatory body.A smart and curious lawyer with a license to practice law and experience in global regulatory and legal compliance matters.Exceptional analytical, planning, and interpersonal skills with an ability to handle competing demands.Ability to travel across the region and globally as needed.Expertise in designing, developing, and delivering training and strategic communications.Aptitude to engage and collaborate effectively with individuals and cross-functional teams located across multiple geographies and cultures.Excellent judgment and capacity to make decisions that demonstrate an unwavering commitment to integrity and ethical decision-making.

　　Preferred Qualifications:

　　Experience working with global customer facing sales teams in the tech industry.Fluent Portuguese, written and spoken. Other languages will be an asset.Demonstrated ability to adopt relevant technologies and tools to implement best practices in process integrity, intelligence gathering, automation, data integrity, analysis, and reporting.

　　Please note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).

　　The intelligent heart of customer experience

　　Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences-and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

　　Zendesk is an equal opportunity employer, and were proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

　　Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.