Description

　　All the benefits and perks you need for you and your family:

　　Benefits from Day One

　　Paid Days Off from Day One

　　Career Development

　　Whole Person Wellbeing Resources

　　Mental Health Resources and Support

　　Our promise to you:

　　Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

　　Schedule: Full Time

　　Shift : Day

　　Location: 7700 S. Broadway, Littleton 80122

　　The role you’ll contribute:

　　Promotes patient and family centered care by collaborating with entity key stakeholders, hospital administration, and Quality leadership. Oversees patient and customer service focus for the hospital, creating a supporting and healing environment for the patient and their families. Identifies organizational opportunities for delivering a superior patient experience based on customer feedback, proactive consultation, satisfaction results, and analysis of complaints and grievances. Serves as the entity champion for HCAHPs initiatives.

　　The value you’ll bring to the team:

　　Researches, recommends, trains and deploys programs necessary to provide consistency in the patient experience. Provides appropriate communication to facility stakeholders regarding patient service focused initiatives. Collaboratively works to correct unsafe, hazardous and poor environment of care conditions.

　　Works with hospital leadership to align patient satisfaction initiative with quality improvement and high reliability efforts.

　　Provides administrative and data analysis and support related to the patient experience survey results. Assists with action plans for patient and customer service experience surveys.

　　Functions as a member of, and/or facilitator of, the patient and family advisory council and collaborates to promote patient and family centered care.

　　Oversight of all entity translation/interpretation services. Assists in arrangement for sign language and foreign language interpreters (through provided vendor or one on one) as needed.

　　Assumes responsibility for developing proposals, implementation, and communication plans for assigned special projects. Coordinates and assists with the development of a service excellence strategy and tools to support the effective implementation of a culture of service excellence. Provides information and tools to staff members to enable continuous performance improvement; asks questions that encourages continuous incremental improvement thinking.

　　Assesses change recommendations based on the objectives of the larger organization and the needs of patients and customers and acts accordingly. Able to identify and willing to involve key stakeholders and remove barriers to change.

　　Builds effective relationships with others through open communication. Creates and maintains a safe environment for conveying information openly, accurately and honestly.

　　Qualifications

　　The expertise and experiences you’ll need to succeed :

　　Required:

　　Bachelor's degree

　　3 years of related experience in hospitality or public relations

　　Strong communication and presentation skills

　　Knowledge of healthcare operations and regulations

　　This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

　　Category: Patient Experience

　　Organization: AdventHealth Littleton

　　Schedule: Full-time

　　Shift: 1 - Day

　　Req ID: 24002227

　　We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.