A Guest Relations Assistant Manager supports the needs of VIP Guests and informs other Team Members of VIP needs in order to ensure an exceptional Guest experience.

　　What will I be doing?

　　As Guest Relations Assistant Manager, you will support the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Assistant Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

　　Assist Guest Relations Manager with the daily operations of the departmentCheck Guest arrival reports in advance and communicate daily with Housekeeping on room allocations for VIP GuestsManage special room assignments and suite occupanciesAssist with welcoming VIP guests by escorting them to the Executive Lounge and to their roomsEnsure all VIP room standards are met and amenities are in place before arrivalManage the Guest Relations Desk in the hotel lobbyServe as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirementsMaintain inventory of Guest amenitiesDemonstrate current knowledge of all hotel products and servicesOffer a professional manner with an emphasis on hospitality and Guest serviceWhat are we looking for?

　　Guest Relations Assistant Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

　　An ability to listen and respond to demanding Guest needsExcellent leadership, interpersonal and communication skillsAccountable and resilientCommitment to delivering a high levels of customer serviceAbility to work under pressureFlexibility to respond to a variety of different work situationsExcellent grooming standardsIt would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

　　Experience in a managerial role within a Guest Relations departmentA passion for delivering an exceptional level of Guest serviceA degree or diploma in Hotel Management or equivalentWhat will it be like to work for Hilton?

　　Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands (http://jobs.hiltonworldwide.com/our-brands/index.php) . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

　　Job: Guest Services, Operations, and Front Office

　　Title: Assistant Guest Relations Manager

　　Location: null

　　Requisition ID: HOT0A9DL

　　EOE/AA/Disabled/Veterans