Our Company

　　Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

　　We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

　　Adobe Korea has put in to create a great experience for you - our employees, our customers, and the communities in which we work, and we got certified as a Great Place to Work in 2023.

　　We're proud to offer market competitive employee benefits designed to suit you and your lifestyle. Some of the great benefits include health insurance, global days off, wellness fund, parental leave, access to our Employee Stock Purchase Program and programs designed to help you continue to build your career. To learn more, please visit https://benefits.adobe.com/kr

　　We also proudly empower our employees to get involved with corporate social responsibility and offer a broad range of opportunities to enable you to make a bigger impact through philanthropy, employee, and community engagement.

　　We know that people are the differentiator in our business, and that's why we want to meet you!

　　The Opportunity

　　The Renewal Specialist plays a crucial role in managing and renewing customer contracts, subscriptions, or services. This position involves working closely with customers to ensure their continued satisfaction and contract extensions. The Renewals Specialist is responsible for driving, forecasting, and ensuring the closure of renewals. The role is also responsible for the identification and creation of expansion opportunities. This role works primarily through direct customer engagement in collaboration with Adobe Account Executives and Adobe Resellers. In addition, this role focuses on the identification and mitigation of renewal churn risk and ensures the delivery of irresistible customer experiences.

　　What you'll do

　　We are looking for a Renewal Specialist who could work for approximately 14 months until March 2025 (may extend the contract depending on the situation).

　　Customer Relations: Build and maintain strong relationships with existing customers to understand their needs and preferences.Contract Renewals: Proactively reach out to customers nearing the end of their contracts to discuss renewal options and negotiate terms.Contract Analysis: Review contract terms, pricing, and conditions to provide recommendations and options for renewal.Negotiation: Negotiate with customers to secure contract renewals, ensuring both parties' needs and expectations are met.Documentation: Maintain accurate records of customer interactions, contract details, and renewal agreements.Reporting: Prepare reports on renewal performance, trends, and customer feedback for management.Customer Education: Educate customers on the value and benefits of renewing their contracts or subscriptions.Forecasting: Pipeline and forecast management for renewal opportunities.Collaboration: Works closely and aligns with Adobe Account Executives & partner ecosystems to drive renewal and expansion opportunitiesPerformance: Achieve assigned quotas for renewalPlanning: Contributes to building the plan to improve retention rate and deployment rate

　　What you'll need to succeed

　　3-10 years of renewal business experience in software vendor or cloud business area.Proven experience in customer relations, sales, or contract management.Proficiency in using Microsoft Excel and contract management software(CRM software, Hendrix)Strong communication and negotiation skills with customers and partnersAbility to work independently and as part of a team.Genuine passion and excitement for Adobe's culture.Fluency in Korean and English communications.Bachelor's degree or equivalent experience in a related field.

　　Renewal Specialists play a critical role in retaining and growing the customer base, which directly impacts the company's revenue and customer satisfaction. The position requires a proactive and customer-centric approach to ensure successful contract renewals and maintain positive customer relationships.

　　Adobe for All

　　Adobe strives to create an environment where our employees can do their best work and drive their career growth and development based on their personal goals. From fair-pay practices toEmployee Networksand programs designed to make everyone feel included, we're committed to fostering a diverse and inclusive workplace for all.

　　Take the plunge and jump in

　　Like what you have read and keen to jump in? Think you might not have all the skills we are looking for? Just take the plunge and apply - we know that by bringing together a diverse group of people, we are so much better together. We'd love to see where we can help driveCreativity for All together.

　　Adobe is proud to be anEqual Employment Opportunityand affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law.

　　At Adobe Korea, we're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities. If you require an accommodation or adjustment for any part of the application or hiring process, please let us know.

　　Adobe is proud to be anEqual Employment Opportunityand affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law.Learn more.

　　Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, [email protected] call (408) 536-3015.

　　Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other's employees.