Description

　　The successful candidate will lead the day-to-day operations for SEPO in Sellers' world and effectively manage performance with transparent metrics, data-driven decisions and industry leading management techniques. He/she will be responsible for managing and delivering Service Level Agreements (SLAs) for the aligned workflows. He/she should be an expert in project/program management who possesses the ability to work globally and cross-functionally with internal and external stakeholders. He/she should be adept at data analysis including querying, building and maintaining dashboards and using data to improve his/her space of operations. He/she should also be capable of identifying and prioritizing process and automation improvement opportunities.

　　Key job responsibilities

　　Create best capacity plan for business by managing trade-offs between Customer Experience/Service Levels, Employee Experience, and Cost Effectiveness

　　Mitigate capacity risks by managing dependencies across multiple operating units. Clearly communicate dependencies and manage/track exceptions.

　　Participate in wider SEPO projects and initiatives. He/she will own providing optimal workflow and planning solutions for upcoming initiatives

　　Coordinate with Operations, Capacity Planning and Finance teams to analyze historical data and forecast demand. Manage the analyses of daily, weekly, and monthly reporting of site performance via Key Performance Indicators

　　Fully leverage existing technology, including global standardization of reporting

　　Regional partner for the forecast process

　　Representation of regional partner network in business reviews

　　Root cause analysis and corrective action plan for variances in operational performance (WFM metrics)

　　Coordinate with stakeholders on Data Quality and Completeness and use data to support ideas, drive actionable outcomes, and provide unique ways to present data and information in an easy to consume format.

　　Working on large data sets and coordinate with Ops Analytics in creation of dashboards and visualizations of processed data, identify trends & anomalies

　　Facilitating Data needs for existing and new performance Dashboards

　　Comfortable juggling competing priorities and handling ambiguity and thrive in an agile and fast-paced environment on highly visible projects and initiatives

　　About the team

　　Have you ever thought about what it takes to detect and prevent fraud among hundreds of millions of e-Commerce transactions in different countries? What would you do to create a trusted marketplace where millions of buyers and sellers can safely transact online? What kinds of processes and systems would you build to maximize customer satisfaction? As a team we are responsible for driving service levels, developing strategies for service expansions and optimizing resource utilization/occupancy through innovative ideas.

　　We are open to hiring candidates to work out of one of the following locations:

　　Bangalore, KA, IND

　　Basic Qualifications

　　3+ years of program or project management experience

　　Bachelor's degree

　　Preferred Qualifications

　　Knowledge of Lean principles and DMAIC methodology

　　Experience in MS Access and SQL

　　Experience in requirement gathering and ability to write clear and detailed requirement document