Our story

　　At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight."

　　Our Values:

　　Champion People - be empathetic and help create a place where everyone belongs.

　　Grow with purpose - Be inspired by our higher calling of improving lives.

　　Be Alight - act with integrity, be real and empower others.

　　It's why we're so driven to connect passion with purpose. Our team's expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.

　　With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

　　Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

　　Learn more at careers.alight.com .

　　 THE ROLE

　　Responsible for supporting the operational teams to ensure they are skilled and knowledgeable in meeting our client(s) deadlines, whilst also working with Management to provide the best service to our clients by delivering their functional and technical expertise support a selection of clients

　　 RESPONSIBILITIES

　　Support Managers with client engagement ensuring all information is accurate and provided on timeProvide support and guidance for all implementations and go livesProvide daily functional support to the teams, to support the successful delivery of payrolls and own the end to end payroll process with necessary sign offs.Responsible for the maintenance of the Client Solution workbookResponsible for the updating, maintaining and enforcing of the Defined Work Instructions (DWIs)and other process documentationEnsure and Sign Off System Maintenance TestingSupport the review of the Statement of Works before its shared with the Client to ensure its fit for purposeResponsible for the optimization of HR administrative processes driving efficiency and automationResponsible for liaising with customer process leads regarding process gaps, client issues, and escalation handling maximizing client satisfaction.Responsible for the resolution of technical issues escalated from the team and ensuring all system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigateResponsible for the resolution of functional issues escalated from the team and ensuring all processes are reported correctly and logged with the necessary details and evidences to redefine and enhance processes with the customerWorking with Operational Management, Transformation and Products to implement automation, innovation and any continuous improvement programsResponsible for the management of the legislation roadmap and ensuring the team are upskilled in upcoming changes and processes are updated where neededSupport Year EndAbility to recognize and deal appropriately with sensitive and confidential informationProactively identify upsell opportunitiesSupport Management with the resolution of client escalations, along with lessons learntUpskill and develop team members through training delivery and coaching to enable them to fulfil their roleAlight Security Standards are adhered and followedTime Recording to be completed on time and accuratelyContribute to team meetings and raise any issues immediately to your Operations ManagerEnsure you are up to date with all Alight announcements and communicationsBuild good relationships with all lines of businesses where appropriateParticipates in projects and activities as needed and assigned Key Criteria to monitor performanceAdherence to all Security and Compliance procedures100% Attainment of customer SLA agreementsAdherence to quality standardsAdoption of innovation initiativesReduction of client escalations through knowledge transfer to both the client and payroll team

　　 REQUIREMENTS

　　Strong knowledge of the various inputs and outputs such as third party interfaces, timekeeping, tax filing/compliance, benefits and other key areas that integrate with payrollAbility to identify and mitigate risksFlexibility to support a global and fast paced environmentAttention to detailExcellent Dutch written and verbal skillsSelf-motivated and a willingness to learnAbility to collaborate and work in a team environment, as well as independently while adhering to processes and proceduresBA/BS in a business-related field such as Accounting, Human Resources, Business Administration, or equivalent combination of education & experience3-4 years relevant experience administering Payroll in an HR consulting, HR Outsourcing or Corporate environmentExpert knowledge on payroll processes, practices and associated legislation desirableHRIS knowledge: Workday, SAP, or PeopleSoft knowledge preferredPayroll certifications

　　 Flexible Working

　　So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and "Top 100 Company for Remote Jobs" 5 years in a row.

　　 Benefits

　　We offer programs and plans for a healthy mind, body, wallet and life because it's important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.

　　 Our commitment to Diversity and Inclusion

　　Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

　　At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

　　 Diversity Policy Statement

　　Alight is an Equal Employment Opportunity and Affirmative Action employer.

　　Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law.

　　In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

　　Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

　　We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

　　DISCLAIMER:

　　Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

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