Patient Service Representative-Veterinary Teaching Hospital Business OfficeAvailable Title(s):284E-YNCSNPS - Patient Services RepresentativeBusiness Title:Patient Service Representative-Veterinary Teaching Hospital Business OfficeEmployee Type:ClassifiedTime Type:Full timePosition Term:12 MonthPosition Details:Summary of Duties:The duties of this position include but are not limited to providing support services in a patient care area such as scheduling patient appointments; triaging patient telephone calls to medical staff; registering patients; providing point-of-service admission; maintaining patient records and assembling patient charts; initiating and processing patient charge documents; opening and closing the Veterinary Teaching Hospital (VTH); cashiering, switchboard operation, and general customer service.Current vacant position schedule: Monday-Friday, 2:00pm-11:00pm.Required Qualifications:• High school graduation or equivalent AND two years of general office experience or one year of office or customer service experience in a healthcare setting; OR equivalent education/experience.Preferred Qualifications:• Experience working in a medical or veterinary setting.• Experience working reception in a medical or veterinary setting.• Experience answering a multi-line phone system.• Cash handling experience.• Experience working with a practice management software package.Additional Information:Area/College:College of Veterinary MedicineDepartment Name:Veterinary Teaching HospitalCity, State, Zip:Pullman, WADepartment Link:https://cvm.wsu.eduhttps://cvm.wsu.eduMonthly Salary:Range 38 | $3,220 to $4,282 (steps A-M) | Successful candidates typically begin at the beginning of the salary range and receive scheduled salary increment increases in accordance with https://https:/app.leg.wa.gov/WAC/default.aspx?cite=357-28.WSU offers a comprehensive benefits package which includes: paid sick and vacation leave; paid holidays; medical, dental, life and disability insurance package for employees and dependents; retirement; deferred compensation and optional supplemental retirement accounts.For a more detailed summary of benefits offered by WSU for classified staff visit: https://hrs.wsu.edu/wp-content/uploads/2024/01/2024-Benefit-Overview-for-Civil-Service.pdf.Find total compensation here: https://urldefense.com/v3/https:/gcc02.safelinks.protection.outlook.com/?url=https3A2F2Fhrs.wsu.edu2Fmanagers2Frecruitment-toolkit2Ftotal-compensation2F&data=057C017Ccheryl.wolfe40atg.wa.gov7C8801aa2378ef4e4d917608dac8c2db257C2cc5baaf3b9742c9bcb8392cad34af3f7C07C17C6380430364784635047CUnknown7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn03D7C30007C7C7C&sdata=VuhT8yhPUKJWBy2BWqevMA1IRxFdiskQz4MhKOW8Kx2Bc*3D&reserved=0;JSUlJSUlJSUlJSUlJSUlJSUlJSUlJSUlJQ!!JmPEgBY0HMszNaDT!r1b-SEnyTNJB_0TJKMGsbpkpsA2bGBvbeRlrVtqzvjBwUSFlxb7Oq9zFt8JztwI-Kiqs3l8I9zICFrzlyXxwlOHBLeLT$.Overtime Eligibility:Overtime eligibleFTE: 100%This is a Permanent position.Posting Close Date:Applicants must submit their completed application by Wednesday, January 17, 2024 at 11:59 p.m.Background Check:This position has been designated by the department to require a background check because it requires access to children or vulnerable adults as defined by https://app.leg.wa.gov/RCW/default.aspx?cite=74.34, engages in law enforcement, requires security clearance, interacts with WSU students in a counseling or advising capacity, has access to personal identifying and/or financial information, unsupervised access to university buildings/property, or other business-related need. A background chec