Patient Service Representative

　　Onsite: Glen Burnie, MD

　　Description:

　　The Patient Service Representative (PSR) is part of a cross-trained team that performs the following processes necessary for efficient operational function of a health center: pre-registration, registration, appointment confirmation, scheduling, rescheduling, insurance verification, with medical record tasks such as record requests, printing Immunization records, copies of referrals, lab slips etc. Also assist patients by tasking messages through EHR to providers and clinical staff.

　　The PSR is responsible for providing the highest level of customer service to patients in person and over the telephone. Responsibility exists to ensure that internal customers are satisfied with service. Communication with external contacts is for providing or receiving factual information. Courtesy and tact are required in dealing with customers.

　　Additional Skills & Qualifications:

　　1-3 years of healthcare experience (required)

　　Excellent customer service skills (looking for someone who has a passion for this type of job)

　　SKILLS AND ABILITIES

　　• Must possess excellent interpersonal skills

　　• Some medical terminology

　　• Working knowledge of health insurance plans

　　• Basic understanding of HIPAA and PHI

　　• Basic navigational knowledge of electronic medical record applications

　　• Must have excellent time management skills, be organized, self-motivated

　　• Possess excellent written, verbal, and interpersonal communication skills

　　• Maintain a high level of productivity and confidentiality

　　• Work well in a team environment.

　　• Ability to handle multiple tasks at once without mistakes or diminution of professional demeanor and customer service.

　　• Effectively able to prioritize and maintain workflow

　　• Ability to function in a high volume, multiple task environments, possibly in a closely shared workspace.

　　• Demonstrate self motivation and the ability to work with a high degree of independence.

　　• Ability to effectively and efficiently solve problems as presented in real time.

　　• Strong organizational and task prioritization skills.

　　About TEKsystems:

　　We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

　　The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

　　We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email [email protected]. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.