A little about us. Splunk is the key to enterprise resilience for the 11,000+ organizations that use our Unified Security and Observability Platform. We regularly appear on a lot of "Best Places to Work" lists and we think it's because we encourage our Splunkers to bring their whole, authentic selves. So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you. Because when you feel free to be you, it makes it a lot easier for us to be us.

　　Role:

　　As an On-Demand Consultant you are passionate about customers and will fuel solutions to ensure every customer request makes the deepest impact possible for our customers and share the best-of-the-best with the team. You'll address organizations' most challenging problems, including the ones they didn't know existed. Splunkers are self-motivated and have a steadfast thirst to learn exciting technologies and thrive in a constantly evolving environment. You will be a Splunk expert and adept at understanding, adapting, and guiding our customers on how to best use our Platform. Are you up for the challenge?

　　Responsibilities:

　　Strategic Case-based delivery for On-Demand which includes providing customers high-quality technical advice on Enterprise level architecture, implementation, configuration and optimization work in complex environments for area of field including:

　　Splunk Core/CloudEnterprise Security/UBASOAR/PhantomITOps, DevOpsDaily focus on assigned On-Demand requests that are submitted to ensure satisfactory completion. Key elements include:

　　Customer alignment on requirements with each requestDeliver outstanding outcomes, based on customer requirementsDocumentation of activities and outcomes for each requestOutstanding customer satisfaction survey scoringPartner with appropriate internal resources and customer facing teams, to actively manage customers and their respective needs and drive continued use of the On-Demand service. Key activities include:

　　Satisfactory completion of existing casesRecommendation for continuation cases to continue deeper level work on related topicsAdvise on new/next cases required to drive continued optimization and adoptionOutstanding execution of practice key performance indicators and contributions such as:

　　Process creation and process improvementsCollateral creation or improvementsTools development and implementationAll-in on AdoptionDrive high CSAT scoreIdentify and capture customer success storiesDrive product upsell and expansionTeam growthMentor / mentee programRequirements:

　　Technical Skills

　　Solid experience in technical consulting or big-data analyticsDemonstrable understanding of common enterprise applicationsStatistical and analytical modeling is a plusWorking knowledge or recent experience with scripting languages (bash), application development (java, python, .NET), databases and analytical toolsSplunk Core focus:

　　Several years of administering and using SplunkSplunk implementation experienceSplunk Cloud experienceCloud Fundamentals Consultant AccreditationSplunk architecture experienceExperience with Cloud Migration ProjectsStrong SPL skills and experience a mustSoft Skills:

　　Ability to act as the trusted technical advisor to customers for assigned tickets within the bounds of the On-Demand ServiceOutstanding written and oral communication skills a mustListen objectively to others' opinions and ideas applying active listening skillsStrong customer facing soft skills - must instill confidence and provide guidance towards resolution with high customer satisfactionHighly developed skills for problem solving, and problem resolutionAbility to balance multiple customers and competing prioritiesLocation and Travel

　　This is a remote positionTravel will be limited to internal Splunk businessSplunk is an Equal Opportunity Employer

　　At Splunk, we believe creating a culture of belonging isn't just the right thing to do; it's also the smart thing. We prioritize diversity, equity, inclusion, and belonging to ensure our employees are supported to bring their best, most authentic selves to work where they can thrive. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements.

　　Note:

　　Base Pay Range

　　Costa Rica

　　Base Pay: CRC 32,000,000.00 - 44,000,000.00 per year

　　Splunk provides flexibility and choice in the working arrangement for most roles, including remote and/or in-office roles. We have a market-based pay structure which varies by location. Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location as set out above, as well as the knowledge, skills and experience of the candidate. In addition to base pay, this role is eligible for incentive compensation and may be eligible for equity or long-term cash awards.

　　Benefits are an important part of Splunk's Total Rewards package. This role is eligible for a comprehensive, competitive benefits package which may include healthcare and retirement plans, paid time off, wellbeing expense reimbursement, and much more! Learn more about our comprehensive benefits and wellbeing offering at https://splunkbenefits.com.