GCI's Network Maintenance Technician Trainee will work within the telecommunications field outside network maintenance discipline that supports and learns from the company’s certification, education, and senior technicians. Gains a basic understanding for routine preventative and corrective network maintenance, repairs to field, network facilities, and plant. Provides video, voice, data, and wireless services at varying locations including customer’s residential and business properties, field, and central offices.

　　ESSENTIAL DUTIES AND RESPONSIBILITIES

　　Responsible for maintaining and repairing system wide oversight and quality control of network signal processing. Troubleshoot and repair problems with transmission levels, signal losses, off-air interference, and equipment failures to included network analysis, headend, and outside plant maintenance. Responsible for constructing, maintaining, and repairing network facilities, systems, cabling including equipment, and related components involved in signal processing, amplification, and transmission. Works under close supervision and work is reviewed by senior staff.

　　This position may be assigned to any of the following areas as needed to support Network Repairs:

　　Outside Network Maintenance

　　Construction

　　Facilities

　　Evaluate field conditions, perform tests and measurements to determine signal quality.

　　Handle semi-routine maintenance duties, problems, and repairs, recognizing deviations from accepted practices and confirming appropriate next steps with senior staff.

　　Work closely with technicians on routine work and detailed instructions on new assignments. Work is supervised and reviewed for timeliness, accuracy, and correct procedures.

　　Organize daily workload and perform work utilizing industry standard test equipment, hand tools, and heavy equipment to install, maintain, or repair services and facilities.

　　Perform preventative or corrective maintenance, underground cable locates, outage response, rewiring or upgrading facilities, cabling, and equipment, impairment mitigation, system drive off and repairs.

　　Communicate with TAC or Dispatch to update and complete repair or trouble tickets.

　　Assist with new installations and trouble tickets in a timely manner.

　　Verify accuracy of written work order, confirm discrepancies, collect payments and customer signatures, ensures all documentation is updated in a timely manner.

　　Escalate more complex issues as needed to the appropriate department, or management team.

　　• Work with senior technicians and respond to outages or other duties as required and guides and trains less experienced technicians.

　　• Design test fixtures, analyze test results, and document tests performed on components.

　　COMPETENCIES

　　Demonstrated commitment to GCI’s core values of diversity, equity, and inclusion (DEI) by promoting and maintaining an inclusive and equitable work environment for all employees and contractors, and in interactions with customers, vendors, and the general public.

　　ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve.

　　Willingness to learn; Strives for excellence; Tenacious and Curious; Motivated to excel.

　　BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI’s Code of Conduct for Employees – the Basic Principles.

　　COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.

　　COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally.

　　Demonstrated ability to develop and maintain positive rapport with customers, vendors, contractors, utilities, agencies, etc.

　　Must be able to articulate technical information clearly and concisely in written and electronic follow-up reports and work orders regarding system damages and outages.

　　Able to accurately complete written and electronic route sheets.

　　Able to effectively communicate technical information verbally to customers, contractors, utility workers, fellow employees, and the public in a manner commensurate with their level of understanding.

　　COMPLIANCE - Follows internal controls; protects confidential information; abides by GCI’s Code of Business Conduct & Ethics.

　　Knowledgeable and responsive to financial accountability for vehicles, inventory (i.e., test equipment), paperwork, and safety procedures to minimize claims.

　　CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction.

　　RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations.

　　RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving.

　　Basic knowledge and ability to perform construction, installation, routine preventative, and corrective maintenance, testing and repairs of facilities providing video, voice, and data services.

　　Basic knowledge of routine maintenance procedures, surveillance, and construction operations including Radio Frequency / Microwave / Fiber Optic / AC / DC / Wireless / Wireline / HFC Networks, Facilities, and related components providing video, voice, and data services.

　　Basic knowledge of signal ingress/egress preventative and corrective maintenance requirements, coaxial and fiber cable splicing and facility locating, outage restoration and maintenance.

　　Basic knowledge of electronic fundamentals and mathematical skills.

　　Basic knowledge of routes and ability to navigate and accurately read system and city maps and grids.

　　Knowledge of home and business wiring, adjusting, installation, and service of consumer electronics equipment.

　　Working knowledge of and ability to accurately interpret and apply NEC, NESC, OSHA, FCC and company rules and regulations.

　　Ability to accurately read, interpret, evaluate, apply, and implement information from system maps, equipment readings, test parameters, construction, and design work orders.

　　Ability to organize assignments, equipment, and routing to maximize productivity.

　　Demonstrated proficiency in and working knowledge of several areas of plant systems and working knowledge of several areas of construction.

　　SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.

　　Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to complete job duties effectively, such as using the company intranet and to accurately retrieve and input information into database or equivalent.

　　Basic knowledge of industry specific programs that track signal leakage, outages, system monitoring, etc.

　　Minimum Qualifications

　　Required: *A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis

　　High School diploma or equivalent.

　　Minimum of one (1) year of experience with a telecommunications or related technical field background. *

　　Upon hire may be required to complete Company or other applicable training and certifications including Pole/Tower Climbing, AK DOT Bucket Truck, and AK DOT approved Flagger Certification.

　　Additional certifications or successful course completion may be required within a defined period after position acceptance.

　　Preferred:

　　Telecommunications experience.

　　Other relevant telecom industry or job specific certifications.

　　DRIVING REQUIREMENTS:

　　This position requires driving a company-owned vehicle, company provided vehicle, or a personal vehicle on behalf of the company. Must possess and maintain a valid driver’s license, proof of insurance, a satisfactory driving record, and successfully complete Defensive Driving course.PHYSICAL REQUIREMENTS and WORKING CONDITIONS:

　　Work includes working inside/outside in typical cold weather conditions.

　　Subject to adverse weather and driving conditions; must be able to cope with a remote arctic environment.

　　High degree of balance, coordination, and strength needed to safely and routinely ascend, descend, and work atop poles, towers, and ladders with tools and equipment.

　　Work involves heights up to 40 feet on poles, ladders, buckets, or towers up to 250’.

　　Work performed below overhead construction and in trenches to 10 feet in depth.

　　Tasks performed around high-power electrical conductors and gas lines.

　　Work areas can be cramped, dark, dusty, damp, wet, stuffy, sticky, smelly, hot and/or cold.

　　May encounter unrestrained animals/pets.

　　Daily moving, traversing, and positioning self on varied uneven or unstable surfaces such as roofs and in trenches, often hampered by weather elements.

　　Safely move, transport, position, install, remove, and maneuver equipment and supplies of up to 70-pound loads occasionally, up to 50-pounds more regularly, up to 20 pounds frequently.

　　High degree of dexterity and coordination to operate hand tools and to connect, separate, and twist multiple smaller items on a daily basis.

　　Visual acuity necessary to identify, inspect, observe, and assess details at near, mid, and far ranges.

　　Ability to clearly distinguish colors for driving, identifying cables or other electrical components, and safety signage.

　　Auditory acuity necessary to operate equipment; capable of distinguishing between equipment signals and the human voice often amidst background noises, such as wind, rain, and traffic.

　　Ability to tolerate temperature and weather extremes found in the Alaskan environment (fumes and odors, dust, low light conditions, rain, sleet, snow, hail, wind, temperature extremes.)

　　Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment.

　　Ability to accurately communicate information and ideas to others effectively.

　　Physical agility and effort sufficient to perform job duties safely and effectively.

　　Ability to make valid judgments and decisions.

　　Available to work additional time on weekends, holidays, before or after normal work hours when necessary.

　　Must work well in a team environment and be able to work with a diverse group of people and customers.

　　Must be able and willing to work flexible hours including, but not limited to, overtime, on-call, and/or additional time on weekends, holidays, evenings, before or after normal shift hours.

　　Travel may be required to assist other systems personnel.

　　Drug Testing: Participation in a DOT or non-DOT drug and alcohol testing program may be required to satisfy conditions of a contract or proposed contract with a business partner or client. This includes pre-employment, random, reasonable suspicion, post-accident, return to duty, and follow-up testing.

　　Fitness For: Duty: Ability to pass a pre-employment or return to work physical and fitness for duty examination may be required to satisfy conditions of a contract or proposed contract with a business partner or client.

　　The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to the immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services.

　　EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law.

　　DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.