Sr. Customer Service Representative

　　Piscataway, NJ, US

　　On-Site

　　S12

　　Primary contact to provide a World-Class Customer Service to Agilex customers. Develop and deliver customer solutions that support business strategies and meet customer expectations. Provide a critical link between Agilex and Customers.

　　At dsm-firmenich people are at the heart of the company. We are committed to equal employment opportunities and value diversity in the workplace.

　　Your key responsibilities

　　Provide order management support for Agilex Fragrances Customers, including order entry, allocation of material to orders, returns, invoice disputes and credit adjustments utilizing information systems.

　　Process customer complaints including the investigation and the resolution. Work cross-functionally across the Agilex and customer organizations to ensure appropriate problem resolution.

　　Partner with operations colleagues (at Agilex and customer sites) to arrange for, and follow through, on all shipments and related transactions.

　　Coordinate order status, availability (pricing, and delivery to customers). Works with Logistics and, and commercial management to achieve accurate and timely delivery commitments.

　　Proactively communicates supply/delivery issues to assigned customers via daily review of open order reports.

　　Respond to customers inquiries. Responsible for maintaining accounts with updated notes and procedures; also responsible for updating and maintaining contact information in MakeScents, relating to customer and customer/material content.

　　We bring

　　A rich history and a promising future of bold scientific innovation and passionate creation with our customers;

　　A space to grow by encouraging and supporting curiosity and an open mindset;

　　A culture that prioritizes safety and well-being, both physically and mentally;

　　The opportunity to work for a company where sustainability is much more than a claim and is core to our strategy and purpose;

　　A flexible work environment that empowers people to take accountability for their work and own the outcome;

　　We offer competitive pay, career growth opportunities, and outstanding benefit programs

　　You bring

　　Bachelor Degree plus 1 year of comparable business experience preferred, or 4 years experience in Customer Care/Sales/Logistics related function

　　Understanding of plant/warehouse systems and procedures for shipping, accounting, etc.

　　Understanding of Logistics/Operations and impact to fulfilling customer orders.

　　Demonstrated ability to synthesize and identify priorities/specific issues with customers.

　　Demonstrated ability to direct issues to correct internal stakeholder. (i.e. QM, technical marketing team, sales management, etc)

　　#ext