About Paysafe

　　Paysafe ("Paysafe") (NYSE: PSFE) (PSFE.WS) is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With over 20 years of online payment experience, an annualized transactional volume of over $130 billion in 2022, and approximately 3,300 employees located in 12+ countries, Paysafe connects businesses and consumers across 100 payment types in over 40 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments. Further information is available at www.paysafe.com.

　　Paysafe is widely recognized as a leading global provider of payments solutions for businesses and consumers. Experienced and trusted as both a partner and solutions provider, Paysafe is well positioned to capitalize on the wave of new technologies entering the payments space and focused on accelerated growth.

　　Are you ready to make an impact? Join our team that is inspired by a unified vision and propelled by passion.

　　To help us fuel accelerated growth, we are looking for a Merchant Risk Investigator. This role is an integral part of Paysafe's Risk team and primarily will be responsible for monitoring for fraud and maintaining acceptable loss ratios by effectively analyzing and acting on accounts that expose Paysafe to unnecessary business risk. The ideal candidate should have a good understanding of risky behaviors and patterns, chargebacks, and financial records, such as invoices, balance sheets and bank statements. You will interact with merchants and therefore requires absolute professionalism, courteousness, the ability to stay calm, and a willingness to satisfy both internal and external customers while mitigating risk.

　　Responsibilities:

　　Monitoring and analyzing daily merchant batch settlements queries to detect irregular patterns in transaction activity and initiates appropriate adverse action to mitigate lossInvestigates high risk or suspicious transaction activity with merchants, issuing banks, and cardholders to determine the proper actionConducting merchant transaction, volume and chargeback activity review and analysisCommunicating with merchants & sales offices regarding exception or suspicious activity and communicating with merchants, issuing banks, cardholders and other acquirers to request additional documentation to support processing activity, including deciding next proper action Compiling card brand reporting and identifying merchants requiring additional analysisRecommending funding holds/releases; reporting and investigating any potential losses as appropriateMaintaining a constant state of awareness with respect to economic conditions and leverages that knowledge in decision activitiesCollaborating with peers and leadership to implement system/process improvementsEducating merchants on proper card acceptance and fraud prevention best practicesLiaising with sponsor banks for investigations and chargeback program managementAnalyzing performance of risk alert and losses to statistically recommend the appropriate alerts and parameters for the Risk Monitoring SystemPerforms other critical job functions as assigned

　　Qualifications:

　　Bachelor's Degree in financial, business or economics; or an equivalent combination of education and experience.Two to three (2-3) years' experience in risk, credit underwriting or dispute/chargeback resolution or collections in payment card processing.Ability to calculate potential losses and exposure and articulate findings to both management and merchant.Knowledge of various card brand (VI, MC, AMEX, DI) rules and regulations.Working knowledge of risk systems including: Tsys, E-connections, Real Time Fraud, ThreatMetrix Knowledge of MS Word, Excel, Access, ability to navigate the web for resources.Demonstrated ability to perform day-to-day fraud investigation and risk activities for merchant accountsAbility to work in team-driven environment yet work independently to complete daily expectations and deadlines; a self-starter that requires minimal supervisionCoachable and willing to learnStrong organizational and analytical skills with an understanding of financial statementsAbility and willingness to take escalated cases and/or merchant calls, when requiredA solid sense of ownership and accountability Tech-savvy with basic knowledge of PL/SQL queries and able to configure tools using these queriesExcellent communication skills both written and spoken, as well as keen interpersonal skillsStrong attention to detail and ability to make real time, informed decisions is requiredSolid time management skills Possess a professional and courteous demeanor.

　　Our culture values humility, high trust & autonomy, a desire for excellence and meeting commitments, strong team cohesion, a sense of urgency, a desire to learn, pragmatically pushing boundaries, and accomplishing goals that have a direct business impact. We encourage you to apply even if your experience does not exactly align as we value diverse thoughts, experience, and backgrounds.

　　Equal Employment Opportunity:

　　We provide equal employment opportunities to all employees, and applicants for employment, and prohibits discrimination of any type with regard to ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics. This policy applies to all terms and conditions of recruitment and employment. If you need any reasonable adjustments, please let us know. We will be happy to help and look forward to hearing from you.

　　Nearest Major Market: Jacksonville