Manager, Training - Quezon City, Philippines

　　Are you a passionate leader with the ability to drive great results and high employee engagement? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then join Western Union as a Manager, Training.

　　Western Union powers your pursuit.

　　In this role, you will lead the day-to-day operations of the team responsible for creating e-learning training for the Platform Operations group consisting of 2200+ employees.

　　Role Responsibilities

　　You will be providing training for vendor sites that operate our Care call centers.

　　You will develop a training strategy that maximizes the effectiveness of the training using internal resources budgeted for the team, coordinate with internal groups to provide customer-centric training that supports the organizational objectives.

　　You will develop, as needed, the appropriate process, procedures, and metrics to measure the training and effectiveness of the training program.

　　Support the training plan for each job function within Platform Operations, where necessary.

　　Establish a method to store, track and record all online training projects.

　　Build the necessary relationships with process owners, including ROC leadership, training, learning systems, and metrics teams.

　　Role Requirements

　　In this role we expect you to have a bachelor's degree in a relevant field or equivalent experience in the Learning and Development field. Extensive training experience, including managing the development and delivery of materials for learning teams.

　　You will have 5 years in the Learning & Development field and knowledge of the latest online learning technologies and capabilities.

　　You will also have 5 years of relevant experience in retail/consumer financial services/payment services organizations with multiple financial products, including knowledge of retail/commercial financial products/services.

　　You will demonstrate a proven track record of complex problem-solving and decision-making ability as well as excellent people relationship skills.

　　You will be an effective leader and team player, a strong, decisive, and action-oriented manager of people and projects, who can obtain results.

　　You will also be an effective communicator, oral (presentations) and written, and have an ability to interact with all levels within the organization.

　　We make financial services accessible to humans everywhere. Join us for what's next.

　　Western Union is positioned to become the world's most accessible financial services company -transforming lives and communities. We're a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

　　Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You'll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you're ready to help drive the future of financial services, it's time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/ .

　　Benefits

　　You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few

　　( https://careers.westernunion.com/global-benefits/ ). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

　　Your Philippine specific benefits include:

　　Paid sick leave and vacation leave

　　HMO coverage with free unlimited dependents from day one of employment

　　Performance incentive program / Performance Bonus

　　Unique incentive program

　　Hybrid working arrangement.

　　Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

　　Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

　　We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

　　#LI-Hybrid

　　#LI-JM3

　　Estimated Job Posting End Date:

　　02-09-2024

　　This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.