Job Title: Kia Service Advisor Job Summary: We are currently seeking a dedicated and customer-oriented Kia Service Advisor to join our service department. As a Kia Service Advisor, you will be the main point of contact for Kia vehicle owners seeking maintenance, repairs, or guidance. The ideal candidate should possess excellent communication skills, in-depth knowledge of Kia vehicles, and a commitment to providing outstanding customer service. Responsibilities: * Greet customers and assist them in understanding their Kia vehicle's service needs. * Schedule appointments for routine maintenance, inspections, and repairs, ensuring efficient use of service resources. * Collect detailed information from customers about their vehicle issues and concerns to facilitate accurate diagnostics. * Provide transparent and detailed service cost estimates, keeping customers informed about pricing and expected timelines. * Coordinate with the service department to prioritize and schedule repairs based on customer requirements and vehicle conditions. * Keep customers updated on the status of their vehicles, communicating any delays or additional repairs that may be needed. * Arrange for loaner vehicles or alternative transportation solutions for customers as necessary. * Ensure the timely and accurate completion of all service-related paperwork, including invoicing and warranty documentation. * Address customer concerns and inquiries with professionalism and empathy, striving to achieve customer satisfaction. * Promote additional services or maintenance packages aligned with Kia's recommended guidelines. Requirements: * Exceptional customer service skills and a positive attitude. * Proven experience as a Service Advisor, with a focus on Kia vehicles. * Comprehensive understanding of Kia automotive systems and maintenance requirements. * Outstanding customer service and interpersonal skills. * Proficient in using computerized systems for appointment scheduling and invoicing. * Ability to multitask and prioritize tasks in a fast-paced service environment. * Detail-oriented with strong organizational and time-management capabilities. * Familiarity with Kia service procedures and warranty policies. * Effective communication skills, both verbal and written. * Collaborative attitude, working effectively with service technicians and other team members. If you are passionate about delivering exceptional customer service and possess in-depth knowledge of Kia vehicles, we invite you to apply for this position. Join our team and contribute to ensuring Kia customers receive top-quality service and care for their vehicles.