US - CFIUS & CJIS = Must be a US citizen per CFIUS requirements (dual citizenship is allowed with clearance from US Department of Justice)

　　Manager's top 5:

　　• Reliable and dependable. I need the candidate to be onsite at a law enforcement agency, and professionally represent company.

　　• Desire to learn. We are looking for someone who can quickly learn our proprietary software solution.

　　• Troubleshooting skills are very helpful.

　　• Candidate has to pass background check for the PR law enforcement agency.

　　• Previous longer term engagements.

　　manager notes:

　　M-F onsite, refer to on-call availability in JD

　　IT Support and Maintenance Technician will provide critical application & Hardware support,100% onsite every day for customer reported issues or inquires, including network and system troubleshooting, deployments, monitoring, biometric application support etc.

　　You resolve customer reported issues and inquiries via phone, emails,100% onsite access.

　　You provide appropriate documentation on the reported issues and provide regular status reports to internal stakeholders and external customers

　　Adhering to SLAs (Service Level Agreements), you maintain a high level of customer relations through responsiveness

　　and focus on ensuring customer satisfaction

　　Where appropriate, you conduct system front and backend administration, monitoring, management,

　　preventative maintenance, and ensure maintenance of existing operational services

　　You lead troubleshooting on applicable operating systems (i.e. Microsoft Windows, UNIX, Linux, and etc.)

　　and network environments

　　You engage in the development, testing and implementation of new systems and solutions

　　Where applicable, your participate in 24X7 customer technical support

　　You engage with broader the team members to identify and resolve technical issues

　　You participate in company Quality Systems, including PLC (Product Life Cycle), SDLC (Software Development Life Cycle),

　　DDQS (Design, Develop and Qualify the Solution), and CI (Continuous Integration)

　　You are responsible for executing defined processes and solutions,

　　such as compliance to escalation procedures and customer support processes

　　Where appropriate, provide technical support and implementation on delivery projects

　　Able to learn and support company law enforcement proprietary applications

　　System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

　　System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.