We are so glad you are interested in joining AT&T.

　　Education:

　　Job Description:

　　Duties/Responsibilities:

　　This role will include, but will not be limited to the following responsibilities:

　　Provide LAN administrator support with the installation, configuration and maintenance of network communication devices, servers, network storage arrays and tape backup units.

　　Provide support of network attached devices such as computers, printers, fax machines, biometric devices, electrocardiograms, x-ray machines, smart display, and sensors

　　Provide support of mobile and wireless devices to include smartphones, tablets and hotspots

　　Assist in testing, applying and maintaining server configurations and related security patches

　　Assist in maintaining and checking the health of systems and backups to include restore testing

　　Monitors ITSM (ServiceNow) assignment groups and applies troubleshooting needed to resolve tickets

　　Update tickets following documentation templates and/or guidelines to ensure quality requirements are met

　　Provide daily, weekly and monthly activity reports describing activities accomplished in a timely manner

　　Provide inventory support and input to the provided inventory system for the customer

　　Responsible for installing and maintaining VTC infrastructure to include assisting with user requests

　　Participate in pre-scheduled after-hours support of weekly on-call rotation and/or as a team member supporting special projects or events

　　Conduct or provide new equipment deployments and/or requested deployment support

　　Provide cabling support and run cables within data centers, LAN rooms and remote wiring closets

　　Analyzes functional business requirements and design specifications for functional activities.

　　Effectively contribute to technical discussions and develop and present required briefing materials to ensure the customer’s needs are met

　　Provide identification/fixing for the problems within existing systems design/implementation of new systems, enhances the existing systems and participates in analysis, design and new construction of next generation IT systems.

　　Responsible for understanding the needs of the customers and the realities of commercially available IT products and creating requirements that will allow implementation by the architecture and engineering team and COTS products.

　　Must possess experience of system engineering in one or more areas including telecommunications concepts, computer languages, operating systems, database/DBMS and middleware.

　　Required Clearance:

　　Public Trust (#public trust)

　　Required Qualifications:

　　Associate Degree or equivalent experience

　　1+ years’ of IT-related support experience, preferably in a helpdesk or customer support role

　　Demonstrated ability to troubleshoot and resolve desktop, network, or other IT issues

　　General knowledge network products and systems

　　Experience in a rapid paced, time sensitive, high-quality environment

　　Good technical writing, presentation, and documentation skills

　　Must have excellent team skills and collaboration skills

　　Attention to detail and follow-through

　　Ability to work with minimal supervision

　　Must be able to bend, kneel, stretch, crawl and lift or move up to 50 lbs.

　　Must pass Motor Vehicle Records check as this position is classified as a “Regular Driver” and overnight travel may be required. (Actual travel percentage varies based upon location but is typically less than 20%)

　　Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process

　　Desired Qualifications:

　　Prior experience of IT support in an Enterprise environment (10,000+ end-users)

　　Possesses and applies expertise on multiple complex work assignments which are broad in nature, requiring originality and innovation in determining how to accomplish tasks.

　　Ability to apply a comprehensive knowledge across key tasks and high impact assignments.

　　Experience evaluating system performance results and recommending improvements or optimizations.

　　Experience performing IT hardware repairs and installing replacement parts

　　Experience planning and leading technology assignments and projects.

　　Prior hands-on experience with the setup, configuration and administration of servers and backups.

　　Experience functioning as a technical expert across multiple project assignments.

　　ITIL v4, MCSE, A+, Security+, Network+, or other relevant certifications

　　Ready to join our team? Apply Today!

　　Our Network Support Technician’s earn between $63,700 - $72,000. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

　　Joining our team comes with amazing perks and benefits:

　　Medical/Dental/Vision coverage

　　401(k) plan

　　Tuition reimbursement program

　　Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)

　　Paid Parental Leave

　　Paid Caregiver Leave

　　Additional sick leave beyond what state and local law require may be available but is unprotected

　　Adoption Reimbursement

　　Disability Benefits (short term and long term)

　　Life and Accidental Death Insurance

　　Supplemental benefit programs: critical illness/accident hospital indemnity/group legal

　　Employee Assistance Programs (EAP)

　　Extensive employee wellness programs

　　Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

　　Weekly Hours:

　　40

　　Time Type:

　　Regular

　　Location:

　　San Juan, Puerto Rico

　　Salary Range:

　　$0.00 - $0.00

　　It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.

　　AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws

　　We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status