Description:

　　The hrX Assist Associate will implement, configure and support the tasks related to the onboarding of a customer in the hrX Assist ticketing tool. This individual will assist also in the testing, correction, and resolution of the issues reported.

　　Essential Functions:

　　Implementation of new Customers in our hrX Assist ticketing tool Unit testing of the solution/changes and ensures the testing is documented Responsible for coordinating efforts between internal departments to ensure that delivery is done on time. Diagnose and resolve software application issues accordingly to available procedures and methodology. Use database, API call, or application logs to identify the root cause of errors. Document any issues. Identify the severity of issues and escalate jeopardy items to appropriate personnel. Utilize critical thinking skills, knowledge of the company business rules, and system functionality to make appropriate changes. Work under strict deadlines to meet contract deliverables. Responsible for providing documentation of procedures. Identify training needs and proactively provide training to the team member and other operational staff. Proactively keep informed, outside internal training, of latest technology trends. Perform maintenance of our internal tools. Other duties, as assigned by your immediate supervisor and/or manager.

　　Required Education:

　　High School Diploma.

　　Desired Experience and Skills:

　　Experience in at least one of these topics: Azure, SQL, Windows SO or Linux SO Strong analytical skills to troubleshoot issues between application services. Ability to process a high volume of detailed work in a short timeframe. Strong oral and written communication. Critical thinking skills.

　　We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

　　DISCLAIMER:

　　Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

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