Who we are looking for

　　GPD HZ TFC team mainly support on custody transaction processing, provide cash service and query management for APAC clients. The role would be account for the day-to-day management of a team and manage daily service delivery and production activities performed by staff. Work in conjunction with individuals on the team as well as up/downstream teams, stakeholders to ensure seamless processing according to the fund's policies, to ensure all SLAs are met. As well as, work collaboratively with management on migration, projects, KPIs, etc.

　　ONSITE: Due to the role requirements this job needs to be performed primarily in the office with some flex work opportunities available.

　　Join us if making your mark in the financial services industry from day one is a challenge you are up for.

　　What you will be responsible for

　　As Officer you will

　　To involve in the process to approve the high value transactions, risk email handling and asset transfer trade reviewing.Perform as risk expertise to be able to pick up the control gap and potential operation risk associated with BAUTake ownership to monitor all the emails, ensure no missing or failure to response emails and guide staffs to handle the queries with a timely and professional manner.Build trust and good relationship with stakeholders (up/downstream teams, CS/AMS /GTP etc.).Communicate and escalate issues timely and effectively in accordance with escalation protocolWell manage KPI, overtime, turn over, IDDs etc.Ensure controls, checklists, procedures, and compliance requirements are met timely and accurately when delivering services to clientsTrain, develop and motivate new staff, as well as complete performance appraisals.Buildup measurable and visible performance ranking for the team.Create systematical training framework to benefit new joiners learning and cross support trainingTo identify key talent, guide he/her to become a mature staff /role model of the team and assist the talent to move to next level.To conduct regular team meeting /team talk to share information and knowledgeTo identify gaps/risks/pain points by reviewing the process and utilize technology to simplify current process and mitigate the potential risks.Project management skill required as there will be new client onboarding and internal projects

　　What we value

　　These skills will help you succeed in this role

　　Good interpersonal, organizational and management skills.Strong communication/negotiating skillsGood escalation awareness and risk excellence.Good capability to drive changesAbility to work under pressure/deadlines driven environment

　　Education & Preferred Qualifications

　　Bachelor's Degree in Commerce / Economics with a specialization in Business, Accounting, Finance or equivalent experience preferredAt least 5+ years of related Custody and/or Fund Accounting experience, be in management or supervisory role for 2+ years.

　　Are you the right candidate? Yes!

　　We truly believe in the power that comes from the diverse backgrounds and experiences our employees bring with them. Although each vacancy details what we are looking for, we don't necessarily need you to fulfil all of them when applying. If you like change and innovation, seek to see the bigger picture, make data driven decisions and are a good team player, you could be a great fit.

　　About State Street

　　What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

　　Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You'll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

　　Inclusion, Diversity and Social Responsibility. We truly believe our employees' diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

　　State Street is an equal opportunity and affirmative action employer.