Location

　　La Mansion del Rio

　　The Omni La Mansion del Rio is ideally nestled along the historic Riverwalk among the banks of the Paseo del Rio in downtown San Antonio. It is within easy walking distance of the famous Alamo, El Mercado, La Villita District, Spanish governor’s Palace, San Antonio Convention Center and other well-known landmarks.

　　Omni La Mansion del Rio’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni La Mansion del Rio may be your perfect match.

　　Job Description

　　Front Desk Agents are responsible for providing a five-star welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guest’s stay. Front Desk Agents make the first impression upon our guests by extending a warm welcome, providing information about the hotel and local area, and offering our full range of upscale hotel amenities and services to them. Front Desk Agents are also responsible for settling guest accounts upon check-out, resolving guest issues and completing special requests. They work closely with all hotel departments especially our Concierge, Bell-Door and Ideal Services teams.

　　Responsibilities

　　Process guest check-ins and check-outs according to Omni’s Moments of Service and Standard Operating Procedures. Where applicable, ensure process meets Forbes Service Standards

　　Listen to guest inquiries and provide appropriate responses

　　Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.)

　　Block rooms in the computer and follow through on designated requirements

　　Pre-register designated guests and prepare key packets

　　Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)

　　Maintain confidentiality of all guests and hotel information

　　Employ attention to detail in order to ensure security of guest room access.

　　Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments. Follow cash handling policies and procedures

　　Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction

　　Issue safe deposit boxes to guests and ensure security of key

　　Generate, print and distribute daily and weekly reports

　　Resolve discrepancies on the room status report with Housekeeping

　　Qualifications

　　Ability to clearly communicate (verbal and written with guests, associates and vendors

　　Ability to accurately and efficiently input information into computer systems

　　Ability to work cohesively with co-workers both within and outside of your department

　　Ability to compute accurate mathematical calculations

　　Ability to think clearly, quickly and make concise decisions

　　Ability to prioritize, organize and follow up

　　Ability to work well under pressure, dealing with many arrivals and departures within a short period of time

　　Ability to work a flexible schedule to include nights, weekends and holidays

　　Ability to stand for an 8 hour shift

　　Previous customer service experience

　　Previous hotel front desk experience is strongly preferred

　　Previous cashiering experience is preferred

　　Must have alcohol training certification (TABC) certification

　　Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is theOFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf) If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email [email protected].

　　Job LocationsUS-TX-San Antonio

　　Posted Date2 weeks ago(1/18/2024 12:08 PM)

　　Requisition ID 2024-103944

　　of Openings 1Category (Portal Searching) Front Office Operations